Senior Retail Training Officer

Chow Tai Fook Jewellery Group; Hong Kong; On-site; HKD 335,000 - 469,000; Full time

Job summary

Chow Tai Fook Jewellery Group is seeking a Retail Trainer based in Hong Kong to raise the capabilities of in-store teams through hands-on coaching, training delivery and materials development.

You will collaborate with the Retail Training Manager to identify in-store learning needs, design annual training plans, and lead product, service and orientation sessions while maintaining accurate training records and generating regular reports. Proficiency in English and Cantonese/Mandarin is essential.

Qualifications

• Degree in HRM, Business Admin, or Management.
• Minimum 5 years of relevant experience in retail.
• Experience in designing and conducting training/workshops.
• Excellent facilitation, presentation and coaching skills.
• Proactive with positive mindset; strong interpersonal and communication skills.
• Detail-minded, able to meet deadlines and work independently.
• Proficiency in MS Word (Chinese Word Processing), Excel and PowerPoint.
• Knowledge in video editing is preferred.
• Good command of English and Chinese (Cantonese and Mandarin).

Responsibilities

• Support Retail Training Manager to identify training needs in store operations and design annual plan.
• Provide on-site coaching and support to store staff to improve performance and customer service.
• Lead product training, service training and orientation sessions for align with company objectives.
• Oversee Retail Management Trainee Program and coordinate with mentors to monitor progress.
• Maintain training records and regular reports tracking attendance, progress, and feedback.
• Develop and update e-learning materials to facilitate flexible learning options for staff.
• Communicate training schedules, content and expectations with staff, fostering continuous learning.

Skills

Facilitation

Presentation

Coaching

Interpersonal communication

Training delivery

Time management

Education

Bachelor's degree in Human Resources Management / Business Administration / Management

Tools

MS Word (Chinese)

Excel

PowerPoint

Video editing

Job description

The Retail Trainer is responsible for enhancing the skills and knowledge of retail staff through effective training delivery, coaching, and coordination. This role involves preparing e-learning materials, maintaining training records, and communicating training arrangements to staff.

Key Responsibilities:

• Support Retail Training Manager to identify training needs in store operations. Contributing to the design of the annual training plan aimed at driving business results.
• Provide on-site coaching and support to store staff, enhancing their performance and customer service skills.
• Independently lead product training, service training and orientation sessions that align with company objectives.
• Ensure the effective execution of the Retail Management Trainee Program and regularly follow up with assigned mentors to monitor progress.
• Maintain accurate training records and regular reports, tracking attendance, progress, and feedback from participants.
• Develop and update e-learning materials to facilitate flexible learning options for staff.
• Communicate with staff on training schedules, content and expectations, fostering a culture of continuous learning.

Requirements:

• Degree holder in Human Resources Management, Business Administration, Management or related field.
• Minimum 5 years of relevant experience preferably from retail industry.
• Experience in designing and conducting training/workshops is a must.
• Excellent facilitation, presentation and coaching skills.
• Proactive with positive mindset. Good interpersonal and communication skills.
• Detail-minded, able to meet deadline and work independently.
• Proficiency in MS Words (Chinese Word Processing), Excel & Powerpoint.
• Knowledge in video editing is preferred.
• Good command in both English & Chinese (Cantonese and Mandarin).

We offer excellent career opportunities, attractive remuneration package & benefits to the right candidate.

All information collected will be used for recruitment purposes only.