Senior Receptionist

Prohealth Asia Limited; Hong Kong; On-site; HKD 223,000 - 312,000; Full time

Job summary

Prohealth Sports and Spinal seeks an experienced healthcare receptionist to lead front-desk operations, welcome patients warmly, and support clinicians with admin tasks. You will supervise junior staff, manage bookings, payments, and insurance claims, and contribute to efficient patient flow across multiple HK locations.

The role requires 5+ years of healthcare reception experience, excellent communication, and fluency in English and Cantonese.

Qualifications

• 5+ years of experience in healthcare reception or clinic administration.
• Excellent communication, interpersonal, and customer service skills.
• Fluency in English and Cantonese (Mandarin a bonus).
• Strong knowledge of clinic management software and MS Office.
• Organizational skills with ability to multitask and stay calm under pressure.
• Leadership qualities with experience supervising staff.

Responsibilities

• Greet patients, manage check-ins/outs and maintain a professional reception area.
• Coordinate bookings, cancellations and rescheduling using clinic software.
• Handle calls, emails and inquiries; provide information on services and fees.
• Process invoices, collect payments and reconcile daily transactions.
• Process insurance claims and liaise with staff to ensure patient flow.
• Mentor junior receptionists and monitor performance; identify process improvements.

Skills

Leadership

Communication

Multilingual English Cantonese

Education

Diploma or degree certificate

Tools

Clinic management software

MS Office Suite

Job description

Prohealth Sports and Spinal is a highly regarded, well-established and busy Physiotherapy practice, with a team of staff providing the highest standards of care in Sports and Rehabilitation Physiotherapy.

About the role

You will manage and lead our reception, acting as the 'face' of our company and ensuring visitors receive a friendly welcome. This role ensures smooth front-desk operations, delivers excellent patient service, and supports clinical staff with administrative coordination. As a senior team member, the receptionist also supervises junior reception staff and contributes to process improvements.

Key responsibilities

5.5 working days with one Saturday off each month.

Work on 2 rotational shifts: Monday to Friday - 07:30 to 16:30 or 10:00 to 19:00 (rotates alternate or biweekly), and Saturday 09:00 to 13:00 with 1 hour lunch time, all public holidays.Greet patients warmly, manage check-ins/check-outs, and maintain a professional reception environment

Coordinate patient bookings, cancellations, and rescheduling using clinic management software

Handle phone calls, emails, and inquiries; provide accurate information about services, fees, and procedures

Process invoices, collect payments, and reconcile daily transactions

Process insurance claims from the insurance companies within specified timeframe

Maintain patient files and inventory, ensure confidentiality, and comply with data protection regulations

Liaise with physiotherapists and support staff to ensure seamless patient flow

Mentor junior receptionists, delegate tasks, and monitor performance

Identify opportunities to enhance patient experience and streamline administrative workflows

Key Requirements

Diploma or degree certificate

5+ years of experience in healthcare reception or clinic administration

Excellent communication, interpersonal, and customer service skills

Fluency in English and Cantonese (oral and written) languages: capabilities in Mandarin a bonus

Strong knowledge of clinic management software and MS Office Suite. Experience in processing health care related insurance claims preferred.

Organizational skills with the ability to multi-task and prioritize with ability to remain calm under pressure

Leadership qualities with experience supervising staff

With over 25 years of expertise, 4 locations in Hong Kong, and 8 across Asia, we’re proud to be a leading name in healthcare.

Central, Central and Western District, HK

Admiralty, Central and Western District, HK