Senior Property Supervisor - Ciytgate

SWIRE PROPERTIES LIMITED; Tung Chung; On-site; HKD 600,000 - 760,000; Full time

Job summary

Swire Properties Limited is seeking a Senior Property Supervisor to lead the Citygate Outlets Property Management Team in Hong Kong. The role oversees daily operations, coordinates with security and service providers, and ensures excellent tenant relations while handling emergencies and routine procedures.

The successful candidate will bring 7+ years in property management with supervisory experience, English and Chinese fluency, and relevant professional qualifications.

Qualifications

• Form 7 or above with security or property management training.
• Minimum 7 years' experience, at least 5 years in a supervisory role.
• Institute of Housing qualification or PMP Tier 2 preferred.
• Holder of valid Security Personnel Permit required.
• Strong supervisory, problem-solving and customer service skills.
• Fluent in English and Chinese.

Responsibilities

• Monitor and oversee the daily operations and administration of the Property Management Team.
• Liaise and coordinate with security, cleaning, and general services for commercial tenants.
• Implement routine procedures.
• Maintain tenant relations and handle emergencies.

Skills

Security & PM

Supervisory experience

PMP certification

Security permit

Bilingual EN/CH

MS Office & AI

Customer service

Problem solving

Roster management

Education

Form 7+ education

Security/PM training

Institute of Housing qualification

PMP Tier 2

Tools

Copilot

Job description

• Lead a team of property management staff
• Security, cleaning, property management & general
• Establish tenant relations and handle emergencies

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are currently looking for a talented Senior Property Supervisor to join our Property Management Team in Hong Kong’s largest outlet mall – Citygate Outlets. It is a perfect destination for Shopping, dining and entertainment experience. Reporting to Manager, Property Management, the ideal candidate will be responsible for leading the Property Management Team.

RESPONSIBILITIES

• Monitor and oversee the daily operations and administration of the Property Management Team
• Lisise and coordinate with different parties including but not limited to security, cleaning, and general services for commercial tenants
• Implement routine procedures
• Maintain tenant relations and handle emergencies

REQUIREMENTS

• Form 7 or above, preferably with formal training in Security or Property Management
• Minimum 7 years’ experiences with at least 5 years at supervisory level in both security and building management
• Professional qualification with Institute of Housing or holder of PMP (Tier 2) license preferred
• Holder of valid Security Personnel Permit is required
• Strong supervisory, problem-solving and customer service skills
• Fluency in written and spoken English and Chinese
• Proficient in Microsoft Office and AI tools (e.g. Copilot) for report preparation, data analysis and daily operations
• 5-day work, willing to work on roster basis

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Drives for Results
• Collaborates
• Communicates Effectively
• Learning Agility
• Being Resilient
• Demonstrates Self-Awareness

WHY CHOOSE US

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for three consecutive years in 2023, 2024, and 2025, together with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.