Senior Manager, Soft Services & Facilities Leadership

HSITP Hong Kong-Shenzhen Innovation and Technology Park; Hong Kong; Sur place; HKD 1 000 000 - 1 600 000; Plein temps

Avantages offerts par ce poste

Competitive annual leave entitlement

MPF Top-up benefit

Medical benefits from Day-1 with dep(s

Dental & Life insurance

Training sponsorship

Professional membership fee reimburse

Résumé du poste

HSITP Hong Kong-Shenzhen Innovation and Technology Park seeks a Senior Manager, Facilities Management to lead planning, mobilization and delivery of park-wide soft facilities services. You will ensure public spaces, common areas and tenant-facing facilities are clean, safe, welcoming, sustainable and operationally ready, while managing outsourced contracts and the in-house team.

This role focuses on budget stewardship, service performance and continuous improvement for tenants, researchers and

Qualifications

• Bachelor’s degree in Facilities Management, Property Management, Hospitality Management, Business Administration or a related discipline.
• At least 12 years’ relevant experience, including five years in a managerial or team leadership role with substantial soft services responsibility.
• Proven experience in large-scale, complex or high-traffic environments such as technology parks, mixed-use developments, campuses, transport facilities or major estates.
• Strong outsourced contract management experience covering cleaning, security guarding, waste, landscaping, pest control and customer-facing services.
• Sound capability in specifications, SLAs, KPIs, audits, budgeting, contract administration and vendor negotiation.
• Strong customer focus, leadership, problem-solving, communication and stakeholder management skills.
• Good knowledge of Hong Kong statutory requirements, occupational safety, environmental practices and facilities management standards.
• Excellent written and spoken English and Chinese, including Cantonese and Putonghua.
• Experience in mobilization, phased openings, CAFM, digital visitor management, mobile inspections, analytics or IoT solutions is advantageous.
• Able to support emergencies, adverse weather operations and major events outside normal hours.

Responsabilités

• Develop the soft services strategy, operating model, service standards and mobilization plans.
• Oversee cleaning and hygiene, waste and recycling, landscaping, pest control, security guarding support, visitor services, car park and traffic support, and event operations.
• Lead procurement, tender evaluation, contractor appointment and service mobilization.
• Establish service specifications, SLAs, KPIs, inspections and quality audits, ensuring prompt corrective action for deficiencies.
• Manage budgets, contracts, variations, payment assessments and vendors to achieve value for money while maintaining safety, compliance, service quality and customer experience.
• Collaborate with tenants, internal departments, project teams and service providers to resolve issues and improve campus operations.
• Advise project and design teams on cleaning access, waste logistics, storage, landscape maintainability, people flow and customer touchpoints.
• Drive sustainable and innovative practices, including green cleaning, recycling, smart cleaning, digital inspections, data analytics and IoT-enabled solutions.
• Lead and develop the in-house team, while ensuring outsourced frontline staff receive appropriate training and supervision.
• Maintain contingency and recovery arrangements for adverse weather, major events, incidents and operational disruptions.
• Benchmark performance against leading commercial developments and innovation hubs.
• Prepare regular management reports on service performance, expenditure, risks, customer feedback and improvement actions, using operational data to support informed decision-making and continuous service improvement.

Formation

Bachelor’s degree in Facilities Management, Property Management, Hospitality Management, Business Administration or a related discipline

Outils

CAFM systems

IoT solutions

Data analytics tools

Description du poste

HSITP Hong Kong-Shenzhen Innovation and Technology Park seeks a Senior Manager, Facilities Management to lead planning, mobilization and delivery of park-wide soft facilities services. You will ensure public spaces, common areas and tenant-facing facilities are clean, safe, welcoming, sustainable and operationally ready, while managing outsourced contracts and the in-house team.

This role focuses on budget stewardship, service performance and continuous improvement for tenants, researchers and