senior manager, operations and growth

Starbucks Asia Pacific; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Starbucks Asia Pacific is seeking a senior manager of operations and growth in Hong Kong to provide strategic field leadership across licensed markets. You will drive sales growth, optimize costs, improve customer satisfaction, and strengthen commercial capability.

Collaborating with Licensee Operations leaders and market GMs, you will guide operational health and the Starbucks Experience, leveraging data-driven insights to deliver sustainable results.

Qualifications

• 8+ years leading multi-unit retail / F&B / service operations
• 3+ years driving corporate initiative implementation
• Experience managing or influencing licensee/franchise partners
• Operational & Financial Acumen – Links operational execution to profitability
• Influence & Advisory Leadership – Builds trust and drives action without direct authority
• Analytical Problem Solving – Turns data into focused actions
• Coaching & Capability Building – Develops leaders to sustain performance
• Cultural Agility & Adaptability – Navigates diverse markets
• Clear Communication – Aligns stakeholders across levels and geographies

Responsibilities

• Strategic Advisory & Market Leadership: serve as trusted advisor to GMs and licensees, align brand standards with operations and finance
• Operational Excellence & Field Leadership: ensure store standards and Global Licensing Framework are applied effectively
• Capability Building & Coaching: develop market ops leaders with targeted action plans
• Business Performance & Insight-Led Problem Solving: use KPIs to assess performance and drive growth
• Culture, Communication & Alignment: communicate priorities clearly across markets and foster cross-functional learning

Skills

Leadership

Advisory leadership

Analytical problem solving

Coaching & capability building

Operational excellence

Strategic market leadership

Cross-cultural communication

Influence without authority

Financial acumen

Job description

Now Brewing – senior manager, operations and growth!

#tobeapartner

Job Summary

This role contributes to the success of Starbucks Asia Pacific by providing strategic field leadership across licensed markets to drive sales growth, cost optimization, customer satisfaction, and commercial capability.

The role partners closely with Licensee Operations leaders, Starbucks licensing directors, and general managers to strengthen operational health, build organizational capability, and ensure consistent delivery of the Starbucks Experience. Leveraging deep operational expertise, financial acumen, and advisory leadership, this position influences market performance and delivers sustainable business outcomes.

Key Responsibilities

1) Strategic Advisory & Market Leadership

• Serve as a trusted advisor to GMs and licensees, connecting brand standards, operational execution, and financial performance
• Build strong relationships with the right-level market leaders to influence without authority
• Understand licensee structures, competitive landscape, and growth strategies to guide market decisions

2) Operational Excellence & Field Leadership

• Serves as expert on established relevant resources and store operating standards, procedures and Global Licensing Framework
• Demonstrates deep understanding of operational programs and standards, and effectively applies and communicates their business impact and value to licensees

3) Capability Building & Coaching

• Coach Market ops leaders to improve operational and leadership effectiveness
• Diagnose capability gaps and co-create targeted action plans

4) Business Performance & Insight-Led Problem Solving

• Leverage the Grow Program and key KPIs to conduct focused operational assessments
• Turn data and field insights into actionable strategies that improve market performance, enhance customer experience, and accelerate growth and profitability

5) Culture, Communication & Alignment

• Communicate priorities and expectations clearly across diverse markets and cultures
• Establish strong feedback loops to ensure alignment and adoption
• Partner cross-functionally and share learnings to continuously improve regional execution
• Focus time and energy on highest-impact activities that support regional and market priorities
• Partner with Market leaders on planning cycles to ensure effective implementation and sustainment
• Adapt priorities quickly based on performance gaps and evolving business needs

Required Experience

• 8+ years leading multi-unit retail / F&B / service operations
• 3+ years driving corporate initiative implementation
• Experience managing or influencing licensee/franchise partners
• Operational & Financial Acumen – Links operational execution to business and profitability outcomes
• Influence & Advisory Leadership – Builds trust and drives action without direct authority
• Analytical Problem Solving – Turns data and observation into focused actions
• Coaching & Capability Building – Develops leaders to sustain performance
• Cultural Agility & Adaptability – Navigates complexity across diverse markets
• Clear Communication – Aligns stakeholders across levels and geographies
• Proficiency in additional Asian languages is a strong advantage, enabling effective collaboration across diverse Asia Pacific markets
• Our partner promise: Bridge to a better future
• Our customer promise: Serve the world's finest coffee with a moment of connection
• Our farmer promise: Ensure the future of coffee for all
• Our community promise: Contribute positively
• Our environmental promise: Give more than we take
• Our shareholder promise: Generate long-term returns

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.