APAC Growth & Operations Lead

Starbucks Asia Pacific; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Starbucks Asia Pacific is seeking a senior manager of operations and growth in Hong Kong to provide strategic field leadership across licensed markets. You will drive sales growth, optimize costs, improve customer satisfaction, and strengthen commercial capability.

Collaborating with Licensee Operations leaders and market GMs, you will guide operational health and the Starbucks Experience, leveraging data-driven insights to deliver sustainable results.

Qualifications

• 8+ years leading multi-unit retail / F&B / service operations
• 3+ years driving corporate initiative implementation
• Experience managing or influencing licensee/franchise partners
• Operational & Financial Acumen – Links operational execution to profitability
• Influence & Advisory Leadership – Builds trust and drives action without direct authority
• Analytical Problem Solving – Turns data into focused actions
• Coaching & Capability Building – Develops leaders to sustain performance
• Cultural Agility & Adaptability – Navigates diverse markets
• Clear Communication – Aligns stakeholders across levels and geographies

Responsibilities

• Strategic Advisory & Market Leadership: serve as trusted advisor to GMs and licensees, align brand standards with operations and finance
• Operational Excellence & Field Leadership: ensure store standards and Global Licensing Framework are applied effectively
• Capability Building & Coaching: develop market ops leaders with targeted action plans
• Business Performance & Insight-Led Problem Solving: use KPIs to assess performance and drive growth
• Culture, Communication & Alignment: communicate priorities clearly across markets and foster cross-functional learning

Skills

Leadership

Advisory leadership

Analytical problem solving

Coaching & capability building

Operational excellence

Strategic market leadership

Cross-cultural communication

Influence without authority

Financial acumen

Job description

Starbucks Asia Pacific is seeking a senior manager of operations and growth in Hong Kong to provide strategic field leadership across licensed markets. You will drive sales growth, optimize costs, improve customer satisfaction, and strengthen commercial capability.

Collaborating with Licensee Operations leaders and market GMs, you will guide operational health and the Starbucks Experience, leveraging data-driven insights to deliver sustainable results.