senior manager, operations and growth

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Starbucks Asia Pacific is seeking a senior manager for operations and growth to lead strategic advisory across licensed markets. You will partner with licensees, licensing directors, and general managers to strengthen operational health, drive profitability, and elevate the Starbucks Experience.

You will influence market decisions with deep operational know-how and financial acumen, building capability, delivering growth, and ensuring consistent execution across diverse markets.

Qualifications

• 8+ years leading multi-unit retail / F&B / service operations.
• 3+ years driving corporate initiative implementation.
• Experience managing or influencing licensee/franchise partners.

Responsibilities

• Strategic Advisory & Market Leadership: advise GMs and licensees, align brand standards with operations and financials.
• Operational Excellence & Field Leadership: uphold store standards and licensing framework use across markets.
• Capability Building & Coaching: develop market operations leaders and address capability gaps.
• Business Performance & Insight-Led Problem Solving: use KPIs to drive performance and growth.
• Culture, Communication & Alignment: set priorities and ensure cross-market alignment.
• Planning & Prioritization: focus on high-impact activities and adapt plans with performance data.

Skills

Operational & Financial Acumen

Influence & Advisory Leadership

Analytical Problem Solving

Coaching & Capability Building

Cultural Agility & Adaptability

Clear Communication

Languages (Asian languages advantage)

Job description

Now Brewing – senior manager, operations and growth!

#tobeapartner

Job Summary

This role contributes to the success of Starbucks Asia Pacific by providing strategic field leadership across licensed markets to drive sales growth, cost optimization, customer satisfaction, and commercial capability.

The role partners closely with Licensee Operations leaders, Starbucks licensing directors, and general managers to strengthen operational health, build organizational capability, and ensure consistent delivery of the Starbucks Experience. Leveraging deep operational expertise, financial acumen, and advisory leadership, this position influences market performance and delivers sustainable business outcomes.

Key Responsibilities

• 1) Strategic Advisory & Market Leadership
  • Serve as a trusted advisor to GMs and licensees, connecting brand standards, operational execution, and financial performance
  • Build strong relationships with the right-level market leaders to influence without authority
  • Understand licensee structures, competitive landscape, and growth strategies to guide market decisions
• 2) Operational Excellence & Field Leadership
  • Serves as expert on established relevant resources and store operating standards, procedures and Global Licensing Framework
  • Demonstrates deep understanding of operational programs and standards, and effectively applies and communicates their business impact and value to licensees
• 3) Capability Building & Coaching
  • Coach Market ops leaders to improve operational and leadership effectiveness
  • Diagnose capability gaps and co-create targeted action plans
• 4) Business Performance & Insight-Led Problem Solving
  • Leverage the Grow Program and key KPIs to conduct focused operational assessments
  • Turn data and field insights into actionable strategies that improve market performance, enhance customer experience, and accelerate growth and profitability
• 5) Culture, Communication & Alignment
  • Communicate priorities and expectations clearly across diverse markets and cultures
  • Establish strong feedback loops to ensure alignment and adoption
  • Partner cross-functionally and share learnings to continuously improve regional execution
• 6) Planning & Prioritization
  • Focus time and energy on highest-impact activities that support regional and market priorities
  • Partner with Market leaders on planning cycles to ensure effective implementation and sustainment
  • Adapt priorities quickly based on performance gaps and evolving business needs

Required Experience

• 8+ years leading multi-unit retail / F&B / service operations
• 3+ years driving corporate initiative implementation
• Experience managing or influencing licensee/franchise partners

Required Skills & Competencies

• Operational & Financial Acumen – Links operational execution to business and profitability outcomes
• Influence & Advisory Leadership – Builds trust and drives action without direct authority
• Analytical Problem Solving – Turns data and observation into focused actions
• Coaching & Capability Building – Develops leaders to sustain performance
• Cultural Agility & Adaptability – Navigates complexity across diverse markets
• Clear Communication – Aligns stakeholders across levels and geographies
• Proficiency in additional Asian languages is a strong advantage, enabling effective collaboration across diverse Asia Pacific markets

Our Promise

• Our partner promise: Bridge to a better future
• Our customer promise: Serve the world's finest coffee with a moment of connection
• Our farmer promise: Ensure the future of coffee for all
• Our community promise: Contribute positively
• Our environmental promise: Give more than we take
• Our shareholder promise: Generate long-term returns

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner.

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.