Senior Manager – Digital Workspace

Don Nelson Recruitment Limited; Hong Kong; Remote; HKD 900,000 - 1,200,000; Full time

Job summary

Don Nelson Technology Limited, in partnership with NP Solution Limited, seeks a senior technical leader to oversee digital workspace platforms including Microsoft 365, Azure AD, Exchange, Teams, SharePoint, and endpoint technologies. You will drive governance, deliver workspace infrastructure projects, and ensure platform availability and security.

You will manage incidents, mentor teams, produce documentation, and define KPIs to measure service performance across regional operations, with

Qualifications

• Bachelor's degree or above in Computer Engineering, Information Technology, or related discipline.
• 10+ years' hands-on experience in digital workspace technologies.
• Strong expertise across Microsoft 365, Azure AD, Exchange, Teams, Active Directory, SharePoint, SCCM, SCOM, Intune, and related platforms.
• Proven experience implementing and managing enterprise workplace technologies.
• Demonstrated ability to respond effectively to business and operational requirements.
• Practical and agile approach to driving technology improvements and change initiatives.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience managing major incidents and disaster recovery situations.
• Excellent communication and presentation skills in English and Chinese, including Putonghua.
• Collaborative mindset with strong teamwork and stakeholder engagement abilities.
• Microsoft certifications such as MCSE or MCP are advantageous.
• Experience within investment banking or regulated industries is preferred.

Responsibilities

• Provide technical leadership across digital workplace platforms.
• Manage workspace infrastructure projects and governance.
• Support and administer M365, Azure AD, Exchange, Teams, SharePoint, Intune, AD, SCCM, SCOM.
• Monitor workspace environments to identify risks and improvements.
• Drive innovation in technologies, support models, and business processes.
• Ensure platform availability, stability, resilience, and business continuity.
• Establish operational agreements with technology operations teams.
• Define and track KPIs for workspace service performance.
• Maintain security controls and compliance with security standards.
• Assess impacts, perform root cause analysis, and coordinate service recovery.
• Provide Level-3 support and participate in major incident management.
• Produce detailed technical documentation and procedures.
• Ensure compliance with regulatory and security requirements across regions.

Skills

Senior leadership

Microsoft 365

Azure AD

Exchange

Teams

SharePoint

SCCM

SCOM

Intune

Active Directory

Incident management

Education

Bachelor's degree or above

Tools

MCSE

MCP

Job description

Provide technical leadership across digital workplace platforms covering collaboration, communication, messaging, mobility, and endpoint technologies

Manage workspace infrastructure projects and oversee delivery in line with governance standards

Support and administer Microsoft 365, Azure AD, Exchange, Teams, SharePoint, Intune, Active Directory, SCCM, SCOM, and related platforms

Monitor workspace environments proactively to identify risks, weaknesses, and improvement opportunities

Drive innovation by enhancing technologies, support models, and business processes

Ensure platform availability, stability, resilience, and business continuity

Establish operational agreements and support models with technology operations teams

Define and track KPIs to measure workspace service performance and effectiveness

Maintain security controls and ensure adherence to configuration and security standards

Assess impacts, troubleshoot issues, perform root cause analysis, and coordinate service recovery

Provide Level‑3 support and participate in major incident management activities

Produce detailed technical documentation, implementation records, and operational procedures

Ensure workspace platforms comply with regulatory and security requirements across operating regions

Requirements

Bachelor's degree or above in Computer Engineering, Information Technology, or related discipline

10+ years' hands‑on experience in digital workspace technologies

Strong expertise across Microsoft 365, Azure AD, Exchange, Teams, Active Directory, SharePoint, SCCM, SCOM, Intune, and related platforms

Proven experience implementing and managing enterprise workplace technologies

Demonstrated ability to respond effectively to business and operational requirements

Practical and agile approach to driving technology improvements and change initiatives

Strong analytical, troubleshooting, and problem‑solving skills

Experience managing major incidents and disaster recovery situations

Excellent communication and presentation skills in English and Chinese, including Putonghua

Collaborative mindset with strong teamwork and stakeholder engagement abilities

Microsoft certifications such as MCSE or MCP are advantageous

Experience within investment banking or regulated industries is preferred

This position is offered through a strategic partnership between Don Nelson Technology Limited and NP Solution Limited.