Senior Learning & Development Officer

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Sheraton Hotels & Resorts in Hong Kong seeks a Full Time HR professional to meet with managers and department heads to discuss staffing needs, recruitment plans, and qualification requirements. You will help identify needs based on a Needs Assessment and coordinate onboarding.

You will design and produce training materials, prepare for classes, conduct interactive training, and lead safety and orientation sessions.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications.
• Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment.
• Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters).
• Prepare for training classes (e.g., materials, setup classes, breakdown classes).
• Design and create interactive training in various formats.
• Conduct stand‑up training to groups of employees.
• Monitor and ensure departments are conducting safety training and orientation.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26104203

Job Category Human Resources

Location 20 Nathan Road, Hong Kong, Hong Kong, China, 0 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters). Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand‑up training to groups of employees. Monitor and ensure departments are conducting safety training and orientation.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.