Assistant Sales Manager, Event Booking Center

Sheraton Hotels & Resorts; Hong Kong; On-site; HKD 133,920 - 200,880; Full time

Job summary

Sheraton Hotels & Resorts in Hong Kong is seeking a Non-Management, full-time Guest Services Associate to resolve guest calls, process reservations, and support sales and marketing efforts. You will communicate clearly, upsell where appropriate, and uphold brand standards at 20 Nathan Road.

The role requires at least two years of related experience and a high school diploma or GED, with a professional appearance and strong teamwork.

Qualifications

• Education: High school diploma or GED equivalent.
• Minimum 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Contact appropriate department to resolve guest calls, requests or problems.
• Use sales techniques to maximize revenue and up-sell while maintaining loyalty.
• Process Marriott Rewards or loyalty requests and manage reservations by phone, fax, or mail.
• Enter rewards details into software and assist with general office duties for Sales & Marketing.
• Support training of employees, maintain professional appearance, protect company assets and confidentiality.

Education

High school diploma or GED equivalent

Job description

Additional Information

• Job Number: 26082475


• Job Category: Sales & Marketing


• Location: 20 Nathan Road, Hong Kong, Hong Kong, China


• Schedule: Full Time


• Located Remotely: N


• Position Type: Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: At least 2 years of related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.