Senior Learning & Development Officer / Learning & Development Officer

Sheraton Hong Kong Hotel & Towers; Hong Kong; On-site; HKD 469,000 - 625,000; Full time

Benefits offered by this job

Salary

Year-end incentive

Retirement

Medical & dental

Life insurance

Physical checkup

Duty meals

Discounted room rate

Job summary

Sheraton Hong Kong Hotel & Towers is seeking a Senior Learning & Development Officer to drive learning journeys for associates and trainees in a vibrant hotel environment.

You will host workshops, champion digital learning, and mentor student trainees across departments, while coordinating training plans and events with a dynamic HR team.

Qualifications

• Bachelor’s degree or Diploma in Hospitality Management, Human Resources Management, Training, or related social science field.
• Minimum 2–3 years of L&D experience, preferably in an international hotel chain.
• Fluent in English and Cantonese; Mandarin a plus; tech-savvy with digital learning tools and professional facilitation skills.

Responsibilities

• Learning & onboarding facilitation: lead New Associates Orientation and host welcome gatherings; deliver service workshops and English sessions.
• Trainee engagement & care: mentor student trainees; coordinate monthly meetings and onboarding, visa processing, and allowances.
• Departmental trainer leadership: act as team leader for hotel-wide Departmental Trainers; coach, observe training, and ensure monthly plans/reports.
• L&D operations & digital hub: manage user accounts on learning platforms; support Career Development Centre and HR events.
• HR team spirit: support cross-exposure programs and hotel-wide associate engagement events.

Skills

English fluency

Cantonese fluency

Microsoft Office

Digital learning tools

Education

Bachelor’s degree

Diploma in Hospitality Management

Training/Human Resources background

Tools

Microsoft Office

Digital learning platforms

Job description

Here’s your Journey with Sheraton Hong Kong Hotel & Towers

Sheraton Hong Kong Hotel & Towers is one of Marriott International’s 30+ renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

So, we ask, where will your journey take you?

Job Summary

At Sheraton, we don't just provide a place to stay; we create communities where people gather, connect, and thrive. If you’re a high-energy people-person who loves inspiring others, sharing knowledge, and making things happen, we want you in our Human Resources family!

As our Senior Learning & Development Officer, you will be a key spark in our learning journey. You'll host interactive workshops, champion our digital learning initiatives, support our internal trainers, and walk alongside our student trainees every step of the way.

Key Responsibilities

• Learning & Onboarding Facilitation: Lead our interactive New Associates Orientation and host welcoming gatherings for new joiners. Facilitate key service workshops and deliver practical conversational English sessions to support front-line associates.
• Trainee Engagement & Care: Serve as the main mentor for student trainees. Lead monthly meetings, guide their professional growth, and seamlessly handle end-to-end onboarding, visa applications, and allowance processing.
• Departmental Trainer Leadership: Act as the team leader for hotel-wide Departmental Trainers. Offer continuous coaching, coordinate training observations, and ensure monthly training plans and reports are submitted smoothly.
• L&D Operations & Digital Hub: Administer user accounts on our digital learning platforms and oversee our Career Development Centre. Manage course logistics, conduct hotel tours, prepare the Daily Briefing, and support hotel-wide HR events.
• HR Team Spirit: Support cross-exposure programs, coordinate company-sponsored training, and actively participate in hotel-wide associate engagement events and special HR projects.

Requirements

• Education: Bachelor’s degree or Diploma in Hospitality Management, Human Resources Management, Training, or a related social science discipline.
• Experience: Minimum 2–3 years of relevant L&D experience, preferably within an international hotel chain. Experience in the hospitality industry is a massive advantage.
• Vibe & Skills: Energetic, approachable, and creative with great team spirit and a natural ability to connect with people and present with confidence. You are highly organized, tech-savvy with Microsoft Office and digital learning tools, cool under pressure, with professional facilitation skills and fluent in English and Cantonese (Mandarin is a plus).

• salary
• year-end incentive
• retirement
• medical & dental
• life insurance
• physical checkup
• duty meals
• discounted room rate

Note: Applicants with less experience or lower qualifications will be considered for the position of Learning & Development Officer.

Information provided by you will only be used for consideration of your application for the relevant position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.