Senior ITIL Change & Production Implementation Specialist

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A well-established public enterprise in Hong Kong is seeking a Senior Implementation Specialist to oversee IT operations, ensuring effective service management and infrastructure optimization. Candidates with less experience may be considered for a junior role. You will perform risk assessments on production changes, assist in monitoring processes, and ensure adherence to documentation. The ideal candidate will have a degree in Computer Science, 3 years of ITIL experience, and a solid background in network and system implementation, with good communication skills.

Qualifications

• 3 years’ experience in ITIL service management practices.
• Hands-on experience in network & system implementation.
• Good command of both written and spoken English, Chinese, and Cantonese.

Responsibilities

• Assist and monitor incoming production changes.
• Perform risk impact assessments of production changes.
• Schedule planned and urgent changes for smooth production transition.

Skills

ITIL service management practices

Network operations

System management

Problem solving

Teamwork

Communication skills

Interpersonal skills

Education

University degree in Computer Science or related discipline

Tools

Windows

Linux

Cisco equipment

Job description

A well-established public enterprise in Hong Kong is seeking a Senior Implementation Specialist to oversee IT operations, ensuring effective service management and infrastructure optimization. Candidates with less experience may be considered for a junior role. You will perform risk assessments on production changes, assist in monitoring processes, and ensure adherence to documentation. The ideal candidate will have a degree in Computer Science, 3 years of ITIL experience, and a solid background in network and system implementation, with good communication skills.