Implementation Specialist (Public Enterprise) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A well-established public enterprise in Hong Kong seeks an Implementation Specialist to enhance technology management and infrastructure efficiency. Candidates must possess a degree in Computer Science and have three years' experience with ITIL practices, alongside hands-on skills in network implementation and database management. Strong communication skills in English, Chinese, and Cantonese are essential. The role includes assessing changes, monitoring production processes, and ensuring smooth operations.

Qualifications

• Three years’ experience in ITIL service management practices.
• Hands-on experience in network & system implementation.
• Good command of written and spoken English, Chinese and Cantonese.

Responsibilities

• Drive technology refreshment and service management principles.
• Assist and monitor incoming production changes.
• Perform risk impact assessments on production changes.
• Follow up and report on the status of production changes.

Skills

ITIL service management practices

Network implementation

Problem solving

Teamwork competency

Good communication skills

Database administration

Performance optimization

Network security

Education

University degree in Computer Science or related discipline

Tools

Windows

Linux

Cisco equipment

Job description

Implementation Specialist (Public Enterprise) - IC

Client Description

Well-established public enterprise

Job Description

• The Department drives and leverages technology refreshment and best practice service management principles, to provide cost-effective and efficient infrastructure and technical environment, data center management, and valued end-user services.
• Assisting and monitoring the incoming production changes
• Performing risk impact assessment of production changes, including Ensure they are following change process / Assess the risks and impacts of changes / Schedule planned and urgent changes smoothly transit to production / Review the documentation and procedures, elevate problematic changes to Change Management
• Responsible to following up and reporting changes, such as (1) Follow up the status of production changes. (2) Follow up the failed changes and update records in order to consolidate daily/weekly/monthly change report

Job Requirements

• University degree in Computer Science or related discipline
• Three years’ experience in ITIL service management practices and knowledge in ITIL Service management Model
• Hands-on experience in network & system implementation. Knowledge in Windows, Linux system, network operations, system management, database administration & Cisco equipment. Solid understanding of web monitoring and administration technologies with skills in areas of performance optimization, load balancing and network security
• Obtaining project management skills and relevant experience will have advantage
• Good teamwork competency
• Good organizational and problem solving abilities as well as good communication and interpersonal skills
• Good responsible and commitment to the assigned job
• Be open-minded and strong sense of responsibility
• Good command of both written and spoken English, Chinese and Cantonese