Senior Implementation Specialist (Public Enterprise) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A well-established public enterprise in Hong Kong is seeking a Senior Implementation Specialist to oversee IT operations, ensuring effective service management and infrastructure optimization. Candidates with less experience may be considered for a junior role. You will perform risk assessments on production changes, assist in monitoring processes, and ensure adherence to documentation. The ideal candidate will have a degree in Computer Science, 3 years of ITIL experience, and a solid background in network and system implementation, with good communication skills.

Qualifications

• 3 years’ experience in ITIL service management practices.
• Hands-on experience in network & system implementation.
• Good command of both written and spoken English, Chinese, and Cantonese.

Responsibilities

• Assist and monitor incoming production changes.
• Perform risk impact assessments of production changes.
• Schedule planned and urgent changes for smooth production transition.

Skills

ITIL service management practices

Network operations

System management

Problem solving

Teamwork

Communication skills

Interpersonal skills

Education

University degree in Computer Science or related discipline

Tools

Windows

Linux

Cisco equipment

Job description

Senior Implementation Specialist (Public Enterprise) - IC

Client Description

Well-established public enterprise

Job Description

Candidates with less experience will be considered as Implementation Specialist.

Responsibilities

• Under IT Operations, Systems Assurance and Shenzhen Technology Centre drives and leverages technology refreshment and best practice service management principles, to provide cost-effective and efficient infrastructure and technical environment, data centre management, and valued end-user services.
• Be responsible for assisting and monitoring the incoming production changes.
• Responsible for performing risk impact assessment of production changes, including.
• To ensure they are following change process.
• To assess the risks and impacts of changes.
• To schedule planned and urgent changes smoothly transit to production.
• To review the documentation and procedures, elevate problematic changes to Change Management.
• Responsible to following up and reporting changes, such as.
• Follow up the status of production changes.
• Follow up the failed changes and update records in order to consolidate daily/weekly/monthly change report.

Job Requirements

• University degree in Computer Science or related discipline.
• Three years’ experience in ITIL service management practices and knowledge in ITIL Service management Model.
• Hands‑on experience in network & system implementation. Knowledge in Windows, Linux system, network operations, system management, database administration & Cisco equipment. Solid understanding of web monitoring and administration technologies with skills in areas of performance optimization, load balancing and network security.
• Obtaining project management skills and relevant experience will have advantage.
• Good teamwork competency.
• Good organizational and problem solving abilities as well as good communication and interpersonal skills.
• Good responsible and commitment to the assigned job.
• Be open‑minded and strong sense of responsibility.
• Good command of both written and spoken English, Chinese and Cantonese.