Senior Systems Administrator

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A renowned news and media corporation in Hong Kong is seeking a Technical Support Specialist. The ideal candidate will have experience troubleshooting software and hardware issues and will possess strong analytical skills. Responsibilities include installing software, maintaining procedures for technical support, and assisting users with account issues. Candidates should have an associate's or bachelor's degree in computer science or a related field and a willingness to solve complex problems.

Qualifications

• 1+ years of experience in a technical support role.
• Willingness to solve complicated problems and see projects through to completion.
• Working knowledge of a variety of software, hardware, and applications in Windows/Mac OS.

Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Support the implementation of new solutions or applications.

Skills

Technical support

Analytical skills

Interpersonal communication

Problem-solving

Education

Associate's or bachelor's degree in computer science or a related field

Job description

Renowned news and media corporation in Hong Kong

Job Description

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Participate in business-wide meetings to provide insight into technical requirements.

Job Requirements

• Associate’s or bachelor’s degree in computer science or a related field.
• 1+ years of experience in a technical support role.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications in both windows/macs OS
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.