Senior IT Support Engineer — 6-Month On-site Contract

NTT DATA Asia Pacific; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

NTT DATA Asia Pacific is seeking a Senior Associate IT Technical Support Engineer for a 6-month contract. The role supports internal clients to keep IT infrastructure running smoothly, resolving incidents and problems to restore services promptly.

You will proactively identify issues, engage with vendors and colleagues, and document progress. The position requires 2–3 years of IT technical support experience and a Bachelor’s degree or equivalent in IT/Computing.

Qualifications

• Bachelor’s degree or relevant qualification in IT/Computing, or related field.
• Relevant IT certifications, such as ITIL and Microsoft 365.
• Moderate level of experience required in diagnosis and troubleshooting, IT Technical Support and End user experience.
• Moderate level of experience interacting and working closely with a variety of internal and external stakeholders at different levels in the business.

Responsibilities

• Supports with undertaking regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.
• Supports with proactively identifying problems, events, incidents, and errors prior to or when they occur.
• Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.
• Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.
• Updates incidents, requests, problems, and/or events with progress and resolution details.

Skills

Communication

Interpersonal skills

Written & verbal communication

Active listening

Education

Bachelor’s degree in IT/Computing

Tools

ITIL Knowledge

Microsoft 365

Job description

NTT DATA Asia Pacific is seeking a Senior Associate IT Technical Support Engineer for a 6-month contract. The role supports internal clients to keep IT infrastructure running smoothly, resolving incidents and problems to restore services promptly.

You will proactively identify issues, engage with vendors and colleagues, and document progress. The position requires 2–3 years of IT technical support experience and a Bachelor’s degree or equivalent in IT/Computing.