IT Hardware Operations Specialist

Infosys; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Job summary

Infosys Hong Kong is seeking a hardware support specialist who will manage inventory, process hardware requests, and triage support tickets. You will install and troubleshoot desktops, laptops, and peripherals, and assist with work-from-home equipment while coordinating with internal teams.

Strong ITIL knowledge and Windows OS proficiency are essential. The role requires clear communication in English and Cantonese, ability to work under pressure, and a commitment to service excellence in a

Qualifications

• IT service experience with hardware and software support.
• Able to work under tight deadlines and handle multiple requests.
• Familiarity with ITIL processes and incident management.

Responsibilities

• Monitor hardware stock and manage inventory levels.
• Process hardware requests and receipts via internal systems.
• Triage tickets and drive requests to resolution.
• Support events and office moves.
• Image and configure devices and peripherals.
• Assist work-from-home hardware needs.
• Ensure adherence to cost and overtime policies.
• Manage workload within SLA/OLA targets.

Skills

ITIL Foundation

Windows OS

Hardware Support

Help Desk

Communication Skills

English Cantonese

Tools

Ticketing System

Job description

Infosys Hong Kong is seeking a hardware support specialist who will manage inventory, process hardware requests, and triage support tickets. You will install and troubleshoot desktops, laptops, and peripherals, and assist with work-from-home equipment while coordinating with internal teams.

Strong ITIL knowledge and Windows OS proficiency are essential. The role requires clear communication in English and Cantonese, ability to work under pressure, and a commitment to service excellence in a