Senior IT Business Analyst

The Hong Kong And China Gas Co Ltd; Hong Kong; On-site; HKD 520,000 - 750,000; Full time

Benefits offered by this job

Career Development

Proactive attitude

Team collaboration

Job summary

The Hong Kong and China Gas Company Limited (Towngas) in Hong Kong seeks an experienced IT Business Analyst to capture and analyze business requirements, shaping solutions across Agile/Waterfall/Hybrid delivery. You will collaborate with senior stakeholders to secure consensus and formal sign-offs.

You will drive requirements gathering, facilitate workshops, coordinate with technical teams and vendors, and support testing strategies including UAT.

Qualifications

• Bachelor's degree in IT, CS or related discipline.
• 3+ years in IT, Business Analysis or Project Management delivering complex enterprise projects.
• Experience across Agile, Waterfall, or Hybrid delivery with ability to lead solution design discussions.
• Ability to translate business requirements into practical solutions and coordinate end-to-end delivery.

Responsibilities

• Gather, analyze, and document business requirements using BRDs, functional specs, user stories, process flows, and data models tailored to the chosen delivery method.
• Facilitate workshops, interviews, and walkthroughs with senior business and IT stakeholders to achieve consensus and formal sign-off; act as primary liaison.
• Collaborate with technical teams and vendors to evaluate solutions and ensure alignment with business requirements.
• Support test strategies, coordinate User Acceptance Testing (UAT), resolve defects, and ensure delivered solutions meet acceptance criteria.
• Manage requirement changes and impact analysis; support post-go-live activities including training and benefits realization tracking.

Skills

Business Analysis

Stakeholder Management

Requirements Gathering

Agile/Waterfall/Hybrid

Process Modeling (BPMN/UML)

Education

Bachelor's degree in IT/CS or related discipline

Tools

APIs

CRM systems

Cloud platforms

SAP

Job description

Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong's first public utility. Today, we are one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge business practices. For the past years, Towngas has been growing with Hong Kong, evolving from the simple gas company supplying fuel for street lamps to our current leading position in the energy industry in the greater China region.

The Job

• Gather, analyze, and document business requirements using various artifacts (BRDs, functional specs, user stories, process flows, data models) tailored to the delivery methodology (Agile/Waterfall/Hybrid).
• Facilitate workshops, interviews, and walkthroughs with senior business and IT stakeholders to achieve consensus and formal sign-off. Act as the primary liaison to manage expectations and resolve conflicts.
• Collaborate with technical team, and vendors to evaluate solutions. Ensure solutions are met with the defined business requirements and agreed by business.
• Support the test strategies, coordinate User Acceptance Testing (UAT), resolve defects, and ensure delivered solutions meet the acceptance criteria.
• Manage requirement changes and impact analysis throughout the project lifecycle. Support post-go-live activities, including training and benefits realization tracking.

The Person

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of relevant experience in IT, Business Analysis, or Project Management, with a proven track record of delivering and supporting complex enterprise projects.
• Hands-on experience across the full project delivery lifecycle using Agile, Waterfall, or Hybrid methodologies, with the ability to lead discussions and drive consensus on solution design.
• Strong capability to gather, analyze, and evaluate business processes and pain points, and translate business requirements into practical solutions while coordinating end-to-end delivery with technical teams.
• Good understanding of APIs and system integration concepts, with familiarity in business process and system modeling standards such as BPMN and UML.
• Excellent analytical, problem-solving, and stakeholder management skills, with the ability to manage multiple priorities independently.
• Proficient in both Putonghua and English.
• Experience with cloud platforms (e.g., Tencent Cloud, AWS, or Azure), CRM systems, SAP, or loyalty program solutions will be considered a strong advantage.

Perks and benefits Career Development Caring, Competent and Efficient service Proactive working attitude and innovative mindset Focus on internal communication and cooperation