Senior Insurance Client Support & SLA Specialist

AXA Hong Kong and Macau; Hong Kong; Sur place; HKD 335 000 - 469 000; Plein temps

Résumé du poste

AXA Hong Kong and Macau is seeking a dedicated customer servicing professional to support intermediate corporate clients with policy administration, claims and complaints.

The role emphasizes timely responses, performance reporting, and feedback collection to align services with client needs. Strong communication, independence under pressure, and proficiency in Word/Excel/PowerPoint are required.

Qualifications

• Bachelor degree holder preferable.
• 2-3 years' experience in insurance customer servicing.
• Basic understanding of the distribution of life and health insurance businesses.
• Excellent communication interpersonal skills; with good client-centric mindset.
• Able to work independently and under pressure.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsabilités

• Provide enquiry support to intermediate corporate client on policy administration, claim and complaints.
• Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries.
• Prepare performance reports to monitor SLAs and service standards.
• Collect feedback reflect customer needs and expectation to the Company.
• Follow and propose changes to streamline process and meet customer expectation.
• Participate in projects and system enhancements to enhance team efficiency and service level.

Connaissances

Customer service

Communication

Interpersonal skills

Client-centric mindset

Team collaboration

Formation

Bachelor degree preferred

Outils

Microsoft Word

Microsoft Excel

PowerPoint

Description du poste

AXA Hong Kong and Macau is seeking a dedicated customer servicing professional to support intermediate corporate clients with policy administration, claims and complaints.

The role emphasizes timely responses, performance reporting, and feedback collection to align services with client needs. Strong communication, independence under pressure, and proficiency in Word/Excel/PowerPoint are required.