Distributor Services & Underwriting Specialist

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 200,000 - 320,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a dedicated professional to support Underwriting, Policy Administration and Claims for a distributor-facing role. You will deliver end-to-end service with a customer-centric approach and manage a high volume of interactions across the sales channel.

The ideal candidate is a university graduate with at least 2 years in life underwriting, policy administration or related insurance service center experience, excellent English/Chinese, and strong communication and

Qualifications

• University graduate.
• At least 2 years of experience in Life Underwriting and Policy Administration; Claims experience is preferred.
• At least 2 years in insurance/financial industry, preferably in a Service Center.
• Experience in customer service is essential.
• Good command of English and Chinese; Putonghua is preferred.
• Competent PC knowledge (Excel, Word, PowerPoint).
• Tech savvy with knowledge of PCs and relevant software/programs.
• Strong communication, problem-solving and negotiation skills.
• Result-oriented approach.
• Ability to work under pressure.

Responsibilities

• Handle distributor enquiries on Underwriting, Policy Administration and Claims.
• Provide excellent end-to-end service with a positive customer mindset.
• Manage large amounts of face-to-face interactions from the sales channel, including counter service if rotated.
• Follow up calls, outbound calls and mailbox handling are required.
• Identify distributors' needs, clarify information, research issues and provide solutions.
• Build sustainable relationships and engage distributors by going the extra mile.
• Anticipate escalation and take over calls when needed.
• Keep management informed on issues and problems.
• Prepare monthly/annual results and performance reports.

Skills

Excellent communication

Problem-solving

Negotiation

Results-oriented

Ability to work under pressure

Education

University graduate

Tools

Excel

Word

PowerPoint

Job description

AXA Hong Kong and Macau is seeking a dedicated professional to support Underwriting, Policy Administration and Claims for a distributor-facing role. You will deliver end-to-end service with a customer-centric approach and manage a high volume of interactions across the sales channel.

The ideal candidate is a university graduate with at least 2 years in life underwriting, policy administration or related insurance service center experience, excellent English/Chinese, and strong communication and