Claims Services Associate

AXA; Hong Kong; Vor Ort; HKD 180.000 - 260.000; Vollzeit

Zusammenfassung

AXA Hong Kong and Macau seeks a proactive Personal Line Claims professional to handle travel, home, helper, and personal accident claims. You will quickly decide on-site needs, estimate reserves, and coordinate with insured and providers to accelerate settlements.

Fresh graduates with customer focus and strong communication are welcome; proficiency in MS Office and Cantonese/English is required. This role supports corporate claims quality and process improvements.

Qualifikationen

• Tertiary education or equivalent qualification.
• 0 to 2 years of relevant experience (e.g. customer service, insurance support roles, or internship).
• Fresh graduates with strong interest and aptitude are welcome.
• Customer-oriented with excellent communication and interpersonal skills.
• Professional qualifications such as ANZIIF or ACII will be advantageous.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Power Automate) and Chinese Word Processing.
• Fluent in both written and spoken Cantonese and English.
• Strong analytical skills, attention to detail, and ability to handle multiple tasks efficiently.
• Strong team player and able to work independently and under pressure.
• Negotiation and conflict resolution aptitude.

Aufgaben

• Handle Personal Line Claims including Travel, Home, Helper and Personal Accident.
• Make immediately decision and arrangement upon receiving loss notification on whether site inspection/investigation is required or not.
• Provide appropriate initial estimation on the extent of loss (reserves).
• Manage and follow-up with insured and other service providers/third parties to expedite claim settlement; identify and pursue claims recovery after settlement.
• Assist to minimize claims turnaround time and ensure claims services quality.
• Identify, investigate and handle any potential fraudulent claim cases with the Fraud manager.
• Assist with departmental and team administration and common tasks.

Kenntnisse

Customer service

Communication

Interpersonal skills

Bilingual Cantonese/English

Analytical skills

Team player

Multi-tasking

Negotiation

Ausbildung

Tertiary education

ANZIIF/ACII (advantageous)

Tools

Word

Excel

PowerPoint

Power Automate

Chinese Word Processing

Jobbeschreibung

Responsibilities:

• Handle Personal Line Claims including Travel, Home, Helper and Personal Accident
• Make immediately decision and arrangement upon receiving loss notification on whether site inspection/investigation is required or not
• Provide appropriate initial estimation on the extent of loss (reserves)
• Manage and follow-up with insured and other services provider/third party in order to expedite claim settlement Identify and proceed claims recovery after settlement
• Assist to minimize claims turn-around time and ensure claims services quality
• To identify, investigate and handle with the Fraud manager any potential fraudulent claim cases
• To assist to any departmental and team administration and common tasks

Qualifications:

• Tertiary education or equivalent qualification.
• 0 to 2 years of relevant experience (e.g. customer service, insurance support roles, or internship). Previous claims or P&C insurance exposure is preferable.
• Fresh graduates with strong interest and aptitude are welcome.
• Customer-oriented with excellent communication and interpersonal skills
• Professional qualifications such as ANZIIF or ACII will be advantageous.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Power Automate) and Chinese Word Processing.
• Fluent in both written and spoken Cantonese and English.
• Customer-oriented with excellent communication and interpersonal skills
• Strong analytical skills, attention to detail, and ability to handle multiple tasks efficiently.
• Strong team player and able to work independently and under pressure.
• Negotiation and conflict resolution aptitude.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.