Claims Services Associate (P&C Retail)

AXA Group; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an entry-level Personal Line Claims Handler to manage claims across Travel, Home, Helper and Personal Accident lines. You will make immediate decisions on inspections, estimate loss reserves, and coordinate with insureds and service providers to expedite settlements.

Fresh graduates are welcome. Fluency in Cantonese and English, strong communication, and attention to detail are essential as you support fraud screening and general claims administration.

Qualifications

• Tertiary education or equivalent qualification.
• 0 to 2 years of relevant experience (customer service, insurance support, or internship).
• Fresh graduates welcome.
• Customer-oriented with excellent communication and interpersonal skills
• ANZIIF or ACII will be advantageous.
• Proficiency in MS Office Suite and Chinese Word Processing.
• Fluent in Cantonese and English (written and spoken).
• Strong analytical skills, attention to detail, and ability to multitask.
• Strong team player able to work independently under pressure.
• Negotiation and conflict resolution aptitude.

Responsibilities

• Handle Personal Line Claims including Travel, Home, Helper and Persona Accident.
• Decide on site inspection/investigation requirements upon loss notification.
• Provide initial estimation on extent of loss (reserves).
• Manage and follow-up with insured and service providers/third parties to expedite settlement.
• Identify and proceed with claims recovery after settlement.
• Assist to minimize claims turnaround time and maintain service quality.
• Identify, investigate and handle potential fraudulent claims with Fraud manager.
• Assist with departmental and team administration tasks.

Skills

Cantonese & English fluency

Strong communication & interpersonal

Analytical mindset

Attention to detail

multitasking under pressure

Negotiation & conflict resolution

Education

Tertiary education or equivalent

ANZIIF or ACII (advantageous)

Tools

MS Office Suite

Chinese Word Processing

Power Automate

Job description

Responsibilities:

• Handle Personal Line Claims including Travel, Home, Helper and Persona Accident
• Make immediately decision and arrangement upon receiving loss notification on whether site inspection/investigation is required or not
• Provide appropriate initial estimation on the extent of loss (reserves)
• Manage and follow-up with insured and other services provider/third party in order to expedite claim settlement Identify and proceed claims recovery after settlement
• Assist to minimize claims turn-around time and ensure claims services quality
• To identify, investigate and handle with the Fraud manager any potential fraudulent claim cases
• To assist to any departmental and team administration and common tasks

Qualifications:

• Tertiary education or equivalent qualification.
• 0 to 2 years of relevant experience (e.g. customer service, insurance support roles, or internship). Previous claims or P&C insurance exposure is preferable.
• Fresh graduates with strong interest and aptitude are welcome.
• Customer-oriented with excellent communication and interpersonal skills
• Professional qualifications such as ANZIIF or ACII will be advantageous.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Power Automate) and Chinese Word Processing.
• Fluent in both written and spoken Cantonese and English.
• Customer-oriented with excellent communication and interpersonal skills
• Strong analytical skills, attention to detail, and ability to handle multiple tasks efficiently.
• Strong team player and able to work independently and under pressure.
• Negotiation and conflict resolution aptitude.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.