Senior Business Development Officer (BD support)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 335,000 - 469,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a dedicated customer servicing professional to support intermediate corporate clients with policy administration, claims and complaints.

The role emphasizes timely responses, performance reporting, and feedback collection to align services with client needs. Strong communication, independence under pressure, and proficiency in Word/Excel/PowerPoint are required.

Qualifications

• Bachelor degree holder preferable.
• 2-3 years' experience in insurance customer servicing.
• Basic understanding of the distribution of life and health insurance businesses.
• Excellent communication interpersonal skills; with good client-centric mindset.
• Able to work independently and under pressure.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Provide enquiry support to intermediate corporate client on policy administration, claim and complaints.
• Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries.
• Prepare performance reports to monitor SLAs and service standards.
• Collect feedback reflect customer needs and expectation to the Company.
• Follow and propose changes to streamline process and meet customer expectation.
• Participate in projects and system enhancements to enhance team efficiency and service level.

Skills

Customer service

Communication

Interpersonal skills

Client-centric mindset

Team collaboration

Education

Bachelor degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

• Provide enquiry support to intermediate corporate client on policy administration, claim and complaints
• Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries
• Prepare performance reports to monitor SLAs and service standards
• Collect feedback reflect customer needs and expectation to the Company
• Follow and propose changes to streamline process and meet customer expectation
• Participate in projects and system enhancements to enhance team efficiency and service level

Responsibilities

• Provide enquiry support to intermediate corporate client on policy administration, claim and complaints
• Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries
• Prepare performance reports to monitor SLAs and service standards
• Collect feedback reflect customer needs and expectation to the Company
• Follow and propose changes to streamline process and meet customer expectation
• Participate in projects and system enhancements to enhance team efficiency and service level

Qualifications

• Bachelor degree holder preferable
• 2-3 years' experience in insurance customer servicing
• Basic understanding of the distribution of life and health insurance businesses
• Excellent communication interpersonal skills; with good client-centric mindset
• Able to work independently and under pressure
• Proficient in Microsoft Word, Excel and PowerPoint

About AXA Hong Kong And Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.