Guest Experience & Sales Manager (Assistant)

Sheraton Hotels & Resorts; Hong Kong; Presencial; HKD 201 000 - 312 000; Tempo integral

Resumo da oferta

Sheraton Hotels & Resorts in Hong Kong is seeking a Sales & Marketing professional to manage guest requests and reservations, while maximizing revenue and loyalty. You will coordinate with various departments to resolve issues and ensure exceptional service.

The role emphasizes clear communication, teamwork, and a guest-first mindset. Full-time, on-site position located at 9 Yi Tung Road, Tung Chung, Lantau Island, Hong Kong. Marriott values diversity and inclusion.

Qualificações

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsabilidades

• Resolve guest calls, requests, or problems by contacting the appropriate department as needed.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations received by phone, fax, or mail.
• Assist management in training and motivating employees to deliver a meaningful guest experience.

Conhecimentos

Customer service

Communication

Team player

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Sheraton Hotels & Resorts in Hong Kong is seeking a Sales & Marketing professional to manage guest requests and reservations, while maximizing revenue and loyalty. You will coordinate with various departments to resolve issues and ensure exceptional service.

The role emphasizes clear communication, teamwork, and a guest-first mindset. Full-time, on-site position located at 9 Yi Tung Road, Tung Chung, Lantau Island, Hong Kong. Marriott values diversity and inclusion.