Assistant Sales Manager (Reactive)

Sheraton Hotels & Resorts; Hong Kong; Sur place; HKD 201 000 - 312 000; Plein temps

Résumé du poste

Sheraton Hotels & Resorts in Hong Kong is seeking a Sales & Marketing professional to manage guest requests and reservations, while maximizing revenue and loyalty. You will coordinate with various departments to resolve issues and ensure exceptional service.

The role emphasizes clear communication, teamwork, and a guest-first mindset. Full-time, on-site position located at 9 Yi Tung Road, Tung Chung, Lantau Island, Hong Kong. Marriott values diversity and inclusion.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsabilités

• Resolve guest calls, requests, or problems by contacting the appropriate department as needed.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations received by phone, fax, or mail.
• Assist management in training and motivating employees to deliver a meaningful guest experience.

Connaissances

Customer service

Communication

Team player

Formation

High school diploma or GED

Description du poste

Additional Information
Job Number26127838
Job CategorySales & Marketing
Location9 Yi Tung Road, Tung Chung, Lantau Island, Hong Kong Hong, China VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Position Summary
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.