Senior Guest Relations Executive

Adecco Personnel Limited; Hong Kong; Vor Ort; HKD 240.000 - 420.000; Vollzeit

Zusammenfassung

A leading financial institution in Hong Kong seeks a Senior Guest Relations to deliver premium hospitality and front-of-house services for local and international guests.

You will manage reception, coordinate meetings and events, and support executives with hospitality arrangements while maintaining a high standard of presentation and client service.

Qualifikationen

• Bachelor's degree in Hospitality Management, Business Administration, Communications or a related discipline.
• Minimum 3 years of experience in reception, guest relations, hospitality, or front-of-house functions.
• Experience serving VIP guests and international visitors is highly preferred.
• Fluent in Mandarin, Cantonese and English with professional business English communication skills.

Aufgaben

• Welcome and receive local and international guests with a professional, warm, and seamless visitor experience.
• Manage front-of-house reception duties, including visitor registration, meeting room arrangements, and inquiries.
• Coordinate and support business meetings, VIP visits, corporate events and executive hospitality activities.
• Provide meeting and hospitality services including beverage preparation, tea service and catering when required.
• Maintain meeting rooms, reception areas and guest lounges in a presentable condition at all times.
• Act as the first contact for clients and partners, liaising with internal departments to ensure smooth execution of meetings and events.
• Support senior management by arranging hospitality services and coordinating administrative tasks.
• Handle incoming calls, correspondence and general admin duties; uphold corporate image and service standards.

Jobbeschreibung

Our client is a leading Financial Institution, and they are looking for a Senior Guest Relations to join their winning team.

Job Responsibilities:

Welcome and receive local and international guests, ensuring a professional, warm, and seamless visitor experience.

Manage front-of-house reception duties, including visitor registration, meeting room arrangements, and guest inquiries.

Coordinate and support business meetings, VIP visits, corporate events, and executive hospitality activities.

Provide meeting and hospitality services, including beverage preparation, tea service, and catering arrangements when required.

Maintain meeting rooms, reception areas, and guest lounges in a professional and presentable condition at all times.

Act as the first point of contact for clients, business partners, and visitors, demonstrating excellent customer service and interpersonal skills.

Liaise with internal departments to ensure smooth execution of meetings, events, and guest-related requests.

Support senior management and visiting executives by arranging hospitality services and administrative coordination.

Handle incoming calls, correspondence, and general administrative duties as assigned.

Uphold the company's corporate image and service standards through professional conduct and presentation.

Job Requirements:

Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related discipline.

Minimum 3 years of experience in reception, guest relations, hospitality, executive lounge, customer service, or corporate front-of-house functions.

Experience in serving VIP guests, senior executives, and international visitors is highly preferred.

Knowledge of meeting hospitality services, including beverage service, catering coordination, and tea etiquette, is an advantage.

Excellent communication and interpersonal skills with a strong customer-oriented mindset.

Pleasant personality with elegant manners, strong emotional intelligence, and the ability to interact confidently with guests from diverse cultural backgrounds.

Fluent in Mandarin, Cantonese, and English. Professional business English communication skills are required due to frequent interactions with international clients and overseas visitors.

Strong organizational and coordination skills with the ability to manage multiple tasks and priorities.

Proactive, detail-oriented, service-minded, and able to maintain high standards of professionalism under pressure.