Receptionist

PwC; Hong Kong; Presencial; HKD 180.000 - 260.000; Jornada completa

Descripción de la vacante

PwC Conference Centre in Hong Kong seeks a polished front-of-house professional to be the welcoming face for internal teams and external guests. You will blend premium guest service with front-desk professionalism and hands-on support for AV and smart meeting-room technologies.

You will manage bookings, coordinate with operations, assist in hybrid meetings, perform pre-event checks, and maintain an immaculate, guest-ready environment.

Formación

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 2-5 years' experience in administration or reception operations within hospitality or conference facilities.
• Proficient in Cantonese, Mandarin, and English.

Responsabilidades

• Serve as the welcoming first point of contact on the Conference Centre floor, creating a warm, professional impression.
• Deliver attentive service ensuring a smooth, high-quality experience for internal teams and external clients.
• Greet, host, and assist meeting organisers and attendees; guide them to their rooms and meet needs throughout visits.
• Manage meeting room and event booking enquiries, room allocation, scheduling and setup requirements.
• Coordinate with operations to prepare spaces, seating, catering, AV, and post-event restoration.
• Provide hands-on support before and during physical, virtual, and hybrid meetings; assist with presentation setup and AV connections.
• Operate and provide first-level support for AV systems, video conferencing, and smart IoT room technologies.
• Conduct pre-meeting readiness checks and monitor technology performance to resolve issues promptly.

Conocimientos

Customer service

Front-of-house

Multilingual (Cantonese/Mandarin/EN)

Communication

Educación

Bachelor's degree in Hospitality Management / Business Administration / related field

Herramientas

AV systems

Video conferencing

IoT meeting-room tech

Descripción del empleo

We are looking for a talent to be the welcoming face of our Conference Centre — combining premium guest service, front-desk professionalism, and confidence working with AV equipment, smart/IoT meeting-room technologies to create seamless experiences for our internal teams and external guests.

Key Responsibilities

Guest Experience & Front-of-House Hospitality

Serve as the welcoming first point of contact on the Conference Centre floor, creating a warm, professional, and polished impression for every guest and visitor

Deliver attentive, anticipatory service that ensures a smooth, comfortable, and high-quality experience for internal teams and external clients alike

Greet, host, and assist meeting organisers and attendees — guiding them to their rooms and ensuring their needs are met throughout their visit

Handle enquiries, requests, and feedback graciously and efficiently

Reception & Booking Coordination

Manage meeting room and event booking enquiries with a service-first approach, handling room allocation, scheduling, and set up requirements seamlessly

Coordinate with the operations team to ensure each function room is prepared to the highest standard — including seating arrangements, catering, AV, and post-event restoration

Act as the central point of contact for guests, anticipating requirements and personalising the experience wherever possible

Provide attentive, hands-on support before and during physical, virtual, and hybrid meetings — assisting guests with presentation setup, screen sharing, audio/video connections, and any technical needs

Operate and provide first-level support for AV systems, video conferencing, digital displays, and smart, IoT-enabled room technologies

Conduct pre-meeting readiness checks to ensure every space and device is fully prepared, so guests enjoy a flawless, worry-free experience

Monitor technology performance and resolve issues promptly

Conduct regular floor and room inspections to ensure all meeting spaces, equipment, furnishings, and common areas are immaculate, fully functional, and guest-ready at all times

Maintain the polished, professional ambience expected of a premium conference environment

Coordination & Administration

Liaise with internal IT, facilities, and operations teams, as well as external vendors, to ensure service delivery is uninterrupted

Maintain accurate records of bookings, user requests, event requirements, equipment usage, and technical issues

Manage inventory of meeting supplies, consumables, and AV accessories, ensuring the floor is always well-stocked and presentation-ready

Perform supporting administrative duties including document preparation, reporting, and filing

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

2-5 years' experience in administration or reception operations within the hospitality or conference facilities sector.

Proficient in both spoken and written Cantonese, Mandarin, and English.