Senior Guest Experience Server

Renaissance Hotels; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

Renaissance Hotels in Hong Kong is seeking a Guest Service Expert to join our team at 1 Harbour Road, Wanchai. The role focuses on delivering memorable guest experiences, coordinating with kitchen and staff, and maintaining a clean, professional dining environment.

You will be on your feet for extended periods and contribute to a safe, polished guest journey. Educational requirement is a high school diploma or GED with less than 1 year of related experience; no supervisory duties are expected.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Assist guests with check-in/check-out processes and inquiries.
• Set and reset dining areas, tables, and station as needed.
• Communicate with kitchen and service staff to ensure timely service.
• Take orders, relay information accurately, and serve guests attentively.
• Maintain clean and organized work areas and back-of-house spaces.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or GED

Job description

Renaissance Hotels in Hong Kong is seeking a Guest Service Expert to join our team at 1 Harbour Road, Wanchai. The role focuses on delivering memorable guest experiences, coordinating with kitchen and staff, and maintaining a clean, professional dining environment.

You will be on your feet for extended periods and contribute to a safe, polished guest journey. Educational requirement is a high school diploma or GED with less than 1 year of related experience; no supervisory duties are expected.