Senior Waiter - In Room Dining

Renaissance Hotels; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

Renaissance Hotels in Hong Kong is seeking a Guest Service Expert to join our team at 1 Harbour Road, Wanchai. The role focuses on delivering memorable guest experiences, coordinating with kitchen and staff, and maintaining a clean, professional dining environment.

You will be on your feet for extended periods and contribute to a safe, polished guest journey. Educational requirement is a high school diploma or GED with less than 1 year of related experience; no supervisory duties are expected.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Assist guests with check-in/check-out processes and inquiries.
• Set and reset dining areas, tables, and station as needed.
• Communicate with kitchen and service staff to ensure timely service.
• Take orders, relay information accurately, and serve guests attentively.
• Maintain clean and organized work areas and back-of-house spaces.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or GED

Job description

Additional Information

Job Number26124090

Job CategoryFood and Beverage & Culinary

Location1 Harbour Road, Wanchai, Hong Kong Hong, China VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.