Senior Facilities & Soft Services Lead

HSITP Hong Kong-Shenzhen Innovation and Technology Park; Hong Kong; On-site; HKD 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive annual leave entitlement

Medical benefits from Day-1

Training sponsorship

Professional membership fee Reimb.

Job summary

HSITP Hong Kong-Shenzhen Innovation and Technology Park seeks a Senior Manager, Facilities Management to lead the planning, mobilization and delivery of Park-wide soft facilities services. You will manage in-house and outsourced teams to ensure a clean, safe, sustainable and welcoming environment for tenants and visitors.

You will oversee standards, SLAs, budgets, and vendor performance, driving digital initiatives, analytics and IoT-enabled solutions to enhance operations and guest experience.

Qualifications

• Bachelor’s degree in Facilities Management, Property Management, Hospitality Management, Business Administration or related discipline.
• At least 12 years of relevant experience, including five years in a managerial or team leadership role with substantial soft services responsibility.
• Proven experience in large-scale, complex or high-traffic environments such as technology parks, mixed-use developments, campuses, transport facilities or major estates.
• Strong outsourced contract management experience covering cleaning, security guarding, waste, landscaping, pest control and customer-facing services.
• Sound capability in specifications, SLAs, KPIs, audits, budgeting, contract administration and vendor negotiation.
• Strong customer focus, leadership, problem-solving, communication and stakeholder management skills.
• Good knowledge of Hong Kong statutory requirements, occupational safety, environmental practices and facilities management standards.
• Excellent written and spoken English and Chinese, including Cantonese and Putonghua.
• Experience in mobilization, phased openings, CAFM, digital visitor management, mobile inspections, analytics or IoT solutions is advantageous.

Responsibilities

• Develop the soft services strategy, operating model, service standards and mobilization plans.
• Oversee cleaning and hygiene, waste and recycling, landscaping, pest control, security guarding support, visitor services, car park and traffic support, and event operations.
• Lead procurement, tender evaluation, contractor appointment and service mobilization.
• Establish service specifications, SLAs, KPIs, inspections and quality audits, ensuring prompt corrective action for deficiencies.
• Manage budgets, contracts, variations, payment assessments and vendors to achieve value for money while maintaining safety, compliance, service quality and customer experience.
• Collaborate with tenants, internal departments, project teams and service providers to resolve issues and improve campus operations.
• Advise project and design teams on cleaning access, waste logistics, storage, landscape maintainability, people flow and customer touchpoints.
• Drive sustainable and innovative practices, including green cleaning, recycling, smart cleaning, digital inspections, data analytics and IoT-enabled solutions.
• Lead and develop the in-house team, while ensuring outsourced frontline staff receive appropriate training and supervision.
• Maintain contingency and recovery arrangements for adverse weather, major events, incidents and operational disruptions.
• Benchmark performance against leading commercial developments and innovation hubs.
• Prepare regular management reports on service performance, expenditure, risks, customer feedback and improvement actions, using operational data to support informed decision-making and continuous service improvement.

Skills

Leadership

Stakeholder management

Contract management

Budgeting

Communication

Problem solving

Education

Bachelor’s degree in Facilities Management or related

Tools

CAFM

IoT solutions

Digital inspections

Analytics

Job description

HSITP Hong Kong-Shenzhen Innovation and Technology Park seeks a Senior Manager, Facilities Management to lead the planning, mobilization and delivery of Park-wide soft facilities services. You will manage in-house and outsourced teams to ensure a clean, safe, sustainable and welcoming environment for tenants and visitors.

You will oversee standards, SLAs, budgets, and vendor performance, driving digital initiatives, analytics and IoT-enabled solutions to enhance operations and guest experience.