Senior Enterprise Cloud TAM — GenAI & AI/ML Solutions

Amazon Web Services (AWS)

Hong Kong

On-site

HKD 600,000 - 1,000,000

Full time

14 days+

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Job summary

Amazon Web Services Hong Kong Limited is seeking a Technical Account Manager (TAM) to act as the primary technical advisor for enterprise customers across industries in Hong Kong. You will guide architecture, migrations, and operational readiness for GenAI and AI/ML workloads, collaborating with Solution Architects, Account Managers, and Partner teams.

The role emphasizes technical leadership, proactive problem-solving, and delivering exceptional customer outcomes in a fast-growing AWS

Qualifications

5+ years of technical engineering experience.
Experience troubleshooting distributed systems across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security.
Bachelor's degree required.

Responsibilities

Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships.
Provide strategic technical guidance across the full cloud adoption lifecycle from migration planning to operational optimization.
Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture.
Complete analysis and present periodic reviews of operational performance to customers.
Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
Collaborate with internal teams to deliver holistic support.
Available for non-business hours support to handle urgent issues.