TECHNICAL ACCOUNT MANAGER (TAM) – CLOUD SERVICES

Springer Professional Group Limited; Hong Kong Island; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Springer Professional Group Limited in Hong Kong seeks a Technical Account Manager (TAM) – Cloud Services to act as a customer-proximate technical expert. You monitor, analyze, and resolve complex cloud issues, translating business needs into scalable cloud solutions.

You will guide cloud governance, optimize performance, security, and cost, and support service delivery and workload migrations. Fluent in Cantonese, English, and Mandarin, you will build strong relationships with executive

Qualifications

• 3+ years of experience in solution design, architecture, backend development, delivery, or operations for large-scale internet apps.
• Hands-on experience in cloud applications with cloud-native, big data, databases, networking, or middleware.
• Strong in architecture, solution design, and troubleshooting.

Responsibilities

• Monitor and resolve customer technical issues and analyze business needs.
• Guide cloud product selection and optimize security, cost, and performance.
• Deliver customized technical assurance programs and roadmaps.
• Support workload migration to the cloud through architecture design and data governance.
• Build strong customer relationships and drive engagement strategies.

Skills

Solution design

Architecture

Backend development

Delivery

Operations

Stakeholder engagement

Troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

TECHNICAL ACCOUNT MANAGER (TAM) – CLOUD SERVICES

A leading global cloud computing provider empowers enterprises and developers with cutting-edge cloud infrastructure, data, and AI capabilities—built for scale, performance, and innovation.

Job Description:

Customer-Proximate Technical Support – Monitor and resolve customer technical issues, analyze business needs, uncover product requirements, and help optimize cloud products based on real usage scenarios.

Stability Support & Assurance – Handle critical incident response, conduct risk inspections, design proactive monitoring and alerting, perform end-to-end risk assessments, run high-availability drills, and provide dedicated support during peak business events.

Cloud Business Governance & Optimization – Guide cloud product selection and usage, manage cloud resources and capacity planning, deliver Landing Zone and Well-Architected Framework best practices, and optimize security, stability, cost, and performance.

Service Assurance & Project Delivery – Establish service and communication channels, deliver customized technical assurance programs and roadmaps, and support workload migration to the cloud through architecture design, database tuning, performance optimization, data governance, and security operations.

Customer Relationship & Business Development – Build strong customer relationships, identify and categorize key stakeholders, develop tailored engagement strategies, and drive business opportunity development.

Job Requirements:

Bachelor’s Degree in Computer Science, Information Technology, or a related field is required.

3+ years of experience in solution design, architecture, backend development, delivery, or operations for large-scale internet applications or enterprise-level systems.

Hands‑on experience in large-scale cloud applications, with expertise in cloud‑native, big data, databases, networking, or middleware; strong in architecture, solution design, and troubleshooting.

Skilled at identifying stakeholders, tailoring communication strategies, engaging senior executives, and ensuring high customer satisfaction through strong service orientation.

Able to own customer technical projects end‑to‑end, drive execution, and deliver tailored solutions including high availability, capacity planning, disaster recovery, and cost optimization.

Languages

Fluent in Cantonese, English and Mandarin

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