Senior Digital Experience Specialist (Project Management)

Leadingnation; Hong Kong; On-site; HKD 480,000 - 960,000; Full time

Benefits offered by this job

Shuttle service

Medical & life insurance

Office gym

Onsite clinic & lactation room

Job summary

AS Watson Group in Hong Kong is seeking a dynamic professional to lead digital projects that enhance the MoneyBack app and customer experience. The role drives O+O growth through innovative digital and marketing initiatives and partners across teams to deliver impactful solutions and business results.

The ideal candidate brings hands-on experience in mobile apps, online operations, and digital platforms, with strong project management skills.

Qualifications

• Experience in mobile apps, online business operations, or digital platforms.
• Strong project management and organizational skills.
• Customer-focused mindset with a passion for delivering seamless experiences.

Responsibilities

• Lead end-to-end project delivery from requirement gathering to launch.
• Translate business needs into functional requirements for loyalty, digital, and O+O initiatives.
• Partner with business and technical teams to deliver customer-focused digital solutions.
• Coordinate stakeholders and project timelines for smooth execution.
• Monitor platform performance, production issues, and customer service cases to enhance UX.
• Support online business operations including CMS updates, promotions, product management, and inventory monitoring.
• Drive continuous platform enhancements using a data-driven approach.
• Improve customer journeys across MoneyBack App, Web, and offline touchpoints.

Skills

Mobile apps

Digital platforms

Digital marketing

Project management

Organizational skills

Job description

• Lead digital projects that enhance MoneyBack's app and customer experience
• Drive O+O growth through innovative digital and marketing initiatives
• Partner across teams to deliver impactful solutions and business results

Come and join a Winning Team

Be remarkable. Be yourself.

Why Should You Join Us?

At ASW, we believe in our people, in teamwork and the importance of your personal growth.If you are looking for the opportunity to join our award-winning international family withover 17,000 O+O stores across 31 markets in Asia and Europe, the ASW family welcomes you…

You can enjoy:

• Convenient office location, less than 5 min. walk from MTR

• Free round-trip lunchtime shuttle bus services to Shatin

• Comprehensive Medical and Life insurance coverage, including your spouse and children

• Well-equipped Gym inside our office building

• Onsite Clinic and Lactation Room

Why This Role Matters

At MoneyBack, we are committed to creating rewarding and seamless experiences for our members while putting a smile on customers’ faces every day. This role plays a key part in delivering innovative marketing initiatives and enhancing our digital platforms across the MoneyBack App and Web. Acting as the bridge between business and technology teams, you will help shape customer journeys, drive engagement, and support the growth of our O+O (Offline + Online) business through effective digital solutions and project delivery.

What You’ll Be Doing

• Lead end-to-end project delivery, from requirement gathering and solution design to UAT and launch

• Translate business needs into functional requirements for loyalty, digital, and O+O initiatives

• Partner closely with business and technical teams to deliver customer-focused digital solutions

• Coordinate stakeholders and project timelines to ensure smooth and timely execution

• Monitor platform performance, production issues, and customer service cases to enhance user experience

• Support online business operations, including CMS updates, promotions, product management, and inventory monitoring

• Drive continuous platform enhancements using a scientific and data-driven approach

• Improve the customer journey across the MoneyBack App, Web, and offline touchpoints through collaboration

What You’ll Bring

• Solid experience in mobile apps, online business operations, digital platforms, or digital marketing

• Strong project management and organizational skills with the ability to manage multiple priorities

• Knowledge of e-commerce platforms, customer journeys, and digital commerce trends

• Customer-focused mindset with a passion for delivering seamless experiences

• Ability to collaborate effectively with cross-functional business and technical teams

• Experience leveraging data and insights to support decision-making and continuous improvement

• Hands-on experience in app management and online business operations

• Proactive, self-driven, and comfortable working in a fast-paced environment

• Strong stakeholder management and communication skills in English, Cantonese, and Mandarin

How You Will Make An Impact

• Deliver successful digital and business projects by translating business needs into effective solutions

• Foster strong collaboration across functions to achieve shared goals

• Ensure quality delivery across multiple initiatives while meeting timelines and business objectives

• Enhance customer experiences through a deep understanding of customer journeys, digital commerce, and O+O business operations

• Drive large-scale initiatives involving strategic partners and multiple stakeholders with confidence

• Take ownership of project launches and platform enhancements that deliver measurable business value

• Apply a scientific and data-driven mindset to optimize performance, engagement, and operational outcomes

What is holding you back?

Don’t miss out on this great chance to shape Your life!

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.