Engagement Manager (AI Projects)

AS Watson; Hong Kong; On-site; HKD 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Medical and life insurance including a

Office near MTR

Job summary

AS Watson is seeking an Engagement Manager to drive Data, BI and AI transformation programmes across the organisation in Hong Kong. You will translate business opportunities into roadmaps, align priorities with Technology and Business Units, and deliver measurable value through scalable change initiatives.

The role focuses on embedding Data and AI solutions into daily operations, improving customer outcomes, and enabling sustainable transformation across O+O business models.

Qualifications

• Strong programme and stakeholder management across complex, cross-functional initiatives.
• Customer-focused mindset with the ability to translate business needs into practical transformation outcomes.
• Experience delivering enterprise transformation involving Data, Analytics or AI.
• Understanding of O+O business models and how data can improve customer and business performance.

Responsibilities

• Lead Data, BI and AI transformation programmes from concept to adoption and value realisation.
• Translate business opportunities into roadmaps, workstreams and measurable outcomes using a scientific, data driven approach.
• Partner across Business Units, Group Functions and Technology to align priorities and drive execution through collaboration.
• Embed Data, Generative AI and Agentic AI solutions into daily operations to improve decisions and customer outcomes.
• Support O+O initiatives by connecting offline and online business needs with scalable transformation delivery.
• Facilitate governance, executive discussions and decision-making across complex initiatives.
• Coach project teams and improve delivery standards for sustainable outcomes.

Skills

Programme management

Stakeholder management

Data analytics literacy

Strategic thinking

Analytical skills

Communication skills

Collaboration

Retail transformation

Job description

At AS Watson, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 O+O stores across 31 markets in Asia and Europe, the AS Watson family welcomes you…

You can enjoy:

• Conveniently located in Whampoa, less than 5 min. walk from MTR
• Cozy office with contemporary design
• Comprehensive Medical and Life insurance coverage, including your spouse and children

Why This Role Matters

As an Engagement Manager, you’ll turn AS Watson’s Data, BI and AI ambitions into practical programmes that teams can adopt and scale. You’ll connect business priorities, technology and change adoption to create smarter decisions, stronger O+O customer experiences and measurable value across the organisation. By enabling better ways of working, you’ll help AS Watson keep Putting a smile on customers’ faces through sustainable transformation.

What You’ll Be Doing

• Lead Data, BI and AI transformation programmes from concept to adoption and value realisation.
• Translate business opportunities into roadmaps, workstreams and measurable outcomes using a scientific, data driven approach.
• Partner across Business Units, Group Functions and Technology to align priorities and drive execution through collaboration.
• Embed Data, Generative AI and Agentic AI solutions into daily operations to improve decisions and customer outcomes.
• Support O+O initiatives by connecting offline and online business needs with scalable transformation delivery.
• Facilitate governance, executive discussions and decision-making across complex initiatives.
• Coach project teams and improve delivery standards for sustainable outcomes.

What You’ll Bring

• Strong programme and stakeholder management across complex, cross-functional initiatives.
• Customer-focused mindset with the ability to translate business needs into practical transformation outcomes.
• Experience delivering enterprise transformation involving Data, Analytics or AI.
• Understanding of O+O business models and how data can improve customer and business performance.
• Strategic thinking and analytical problem solving with Data, BI, Generative AI and Agentic AI literacy.
• Clear communication, facilitation and executive storytelling skills.
• Collaborative, proactive and adaptable working style, with the ability to influence without direct authority.
• Retail transformation experience is advantageous.

How You Will Make an Impact

• Accelerate enterprise Data and AI transformation with clear programme leadership.
• Enable measurable business value through successful adoption of Data, BI, Generative AI and Agentic AI.
• Strengthen collaboration across Business Units, Product, Data and Technology teams.
• Improve delivery quality and organisational agility with practical governance and execution routines.
• Build lasting capability through knowledge sharing, continuous improvement and sustainable ways of working.
• Help shape an AI-enabled operating model that improves O+O customer and business outcomes.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.