Senior Digital Experience Lead — App & Web

Leadingnation

Hong Kong

On-site

HKD 480,000 - 960,000

Full time

3 days ago

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Benefits offered by this job

Shuttle service

Medical & life insurance

Office gym

Onsite clinic & lactation room

Job summary

AS Watson Group in Hong Kong is seeking a dynamic professional to lead digital projects that enhance the MoneyBack app and customer experience. The role drives O+O growth through innovative digital and marketing initiatives and partners across teams to deliver impactful solutions and business results.

The ideal candidate brings hands-on experience in mobile apps, online operations, and digital platforms, with strong project management skills.

Qualifications

Experience in mobile apps, online business operations, or digital platforms.
Strong project management and organizational skills.
Customer-focused mindset with a passion for delivering seamless experiences.

Responsibilities

Lead end-to-end project delivery from requirement gathering to launch.
Translate business needs into functional requirements for loyalty, digital, and O+O initiatives.
Partner with business and technical teams to deliver customer-focused digital solutions.
Coordinate stakeholders and project timelines for smooth execution.
Monitor platform performance, production issues, and customer service cases to enhance UX.
Support online business operations including CMS updates, promotions, product management, and inventory monitoring.
Drive continuous platform enhancements using a data-driven approach.
Improve customer journeys across MoneyBack App, Web, and offline touchpoints.