People Partner

AS Watson Retail (HK) Limited; Sha Tin; On-site; HKD 420,000 - 620,000; Full time

Benefits offered by this job

Office near MTR

Shuttle bus

Medical & life insurance (including SP

Onsite gym

Clinic and Lactation room

Job summary

AS Watson Retail (HK) Limited is seeking a strategic People Partner to align people strategies with business priorities, strengthening talent and culture across our retail network. You will partner with store leaders, coach managers, and drive workforce initiatives to enhance customer experience and business performance.

The role emphasizes data-driven decision making, engagement, and organisational change in a fast-paced retail environment.

Qualifications

• Experience partnering with senior leaders to translate business needs into people strategies.
• Strong stakeholder management and communication across levels.
• Data-driven decision making using workforce metrics and trends.
• Retail, FMCG, hospitality, or customer-facing experience is a plus.

Responsibilities

• Partner with business leaders to translate people strategies into measurable business outcomes.
• Provide coaching and support on employee relations, performance management, and engagement.
• Lead workforce planning discussions and guide manpower decisions within assigned areas.
• Drive talent reviews, succession planning, and development discussions.
• Identify retention risks and recommend actions to improve engagement and productivity.
• Support organisational change initiatives across retail operations and functions.

Skills

People partnering

Coaching

Stakeholder mgmt

Data analytics

Retail experience

Job description

At ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you…

You can enjoy:

Convenient office location, less than 5 min. walk from MTR

Free round-trip lunchtime shuttle bus services to Shatin

Comprehensive Medical and Life insurance coverage, including your spouse and children

Well-equipped Gym inside our office building

Onsite Clinic and Lactation Room

Why This Role Matters:

As a strategic People Partner, you will align people strategies with business priorities to build a high-performing, engaged, and future-ready workforce. Supporting corporate functions, you will strengthen talent, culture, and organisation effectiveness—helping our people thrive so we can put a smile on customers’ faces.

What You’ll Be Doing:

1. Business Partnering & Manager Coaching

Build strong relationships with store leaders to understand their people challenges and priorities.

Provide practical advice and support on employee relations, performance management, engagement, and team effectiveness.

Coach managers to strengthen their people leadership capabilities.

Support workforce planning discussions and manpower decision-making within your assigned areas.

2. Talent & Workforce Management

Support talent reviews, succession planning, and development discussions.

Identify retention risks and recommend actions to improve employee engagement and team effectiveness..

Support organisational and business change initiatives across retail operations.

Partner with stakeholders to deliver people solutions that enhance employee experience and business performance.

Use insights from turnover, absenteeism, manpower, engagement, and performance data to support business decisions.

Develop data-driven recommendations to improve workforce productivity and effectiveness.

Drive simplification, digitalisation, and continuous improvement of people processes, contribute to a consistent People Partnering approach across the Retail Hong Kong.

Support organisational and business change initiatives across retail operations, helping leaders and colleagues adapt to new ways of working.

Gather employee feedback and workforce insights to enhance employee experience and organisational effectiveness.

What You’ll Bring:

1. Business & Strategic Acumen

Passionate about solving business challenges through people.

Proactive, curious, and commercially aware.

Able to build credibility and influence stakeholders.

2. Customer-Focused Mindset

Demonstrates a clear understanding of how people decisions impact customer experience.

Ability to translate customer and frontline needs into effective workforce strategies.

3. Data & Analytical Thinking

Comfortable working with people data and workforce metrics.

Able to identify trends, generate insights, and make fact-based recommendations.

Strong problem-solving and critical-thinking skills.

4. Collaboration & Stakeholder Management

Strong interpersonal and influencing skills.

Ability to build trust and credibility with managers at different levels.

Comfortable working with diverse stakeholders across stores and support functions.

5. Change Agility

Open to change and continuous improvement.

Adaptable and resilient in a fast-paced retail environment.

Demonstrates a positive, solution-oriented approach.

Experience in retail, FMCG, hospitality, or customer-facing environments is an advantage.

How You Will Make An Impact:

Partner with business leader to translate people strategies into measurable business outcomes.

Strengthen talent, engagement, and retention to support a sustainable and future-ready workforce.

Strengthen talent pipeline and leadership bench, enabling sustainable growth and succession readiness

Drive evidence-based decision-making through workforce insights and people analytics

Enable organisational agility by supporting business transformation and continuous improvement initiatives.

Contribute to a high-performance culture that enhances both employee and customer experience.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

AS Watson Group, the world’s largest international health and beauty retailer, is operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide. For the fiscal year 2025, AS Watson Group recorded revenue of US$26 billion. Every year, we are serving over 6 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms. Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail.

AS Watson Group, the world’s largest international health and beauty retailer, is operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide. For the fiscal year 2025, AS Watson Group recorded revenue of US$26 billion. Every year, we are serving over 6 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms. Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail.

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