Senior Digital Executive (Innovation & Growth, Program Coordination) (Insurance) (6 month contract)

Classy Wheeler Limited; Hong Kong; On-site; HKD 250,000 - 360,000; Part time

Job summary

A leading life insurance provider in Hong Kong is seeking a professional to support member management and communication initiatives. This role involves analyzing digital program usage, managing program operations, and coordinating member engagement events. The ideal candidate should have a Bachelor’s degree, 4+ years of relevant experience, strong organizational and communication skills, and a problem-solving mindset. Join a company focused on innovation and customer satisfaction.

Qualifications

• Minimum 4 years of experience in digital operations, marketing support, or a similar role.
• Strong attention to detail and ability to manage time-sensitive workflows.
• Eagerness to learn analytics techniques.
• Proven ability to manage time‑sensitive operational workflows.
• Curiosity about data with eagerness to learn analytics techniques.
• Excellent communication and interpersonal skills for cross‑team collaboration.
• Demonstrated problem‑solving mindset and willingness to learn.
• Previous exposure to CRM systems is an advantage.

Responsibilities

• Support planning and execution of member management initiatives.
• Conduct analysis on digital program usage to generate insights.
• Manage procurement of vouchers and oversee redemption store operations.
• Coordinate offline member engagement activities and events.
• Coordinate offline and face‑to‑face member engagement activities and events.
• Handle daily administrative and program‑related tasks to ensure smooth operations.
• Collaborate with cross‑functional teams to support ongoing and long‑term program success.
• Assist in monitoring program performance and preparing regular progress reports.

Skills

Organizational skills

Communication skills

Problem-solving mindset

Curiosity about data

Data analytics curiosity

Learning mindset

Problem solving

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Marketing, or related discipline

Tools

CRM systems

Job description

Client Description

Company Description: A leading life insurance provider in Hong Kong, offering comprehensive solutions in life insurance, wealth management, medical, and retirement protection. The company emphasizes innovation and sustainable growth to meet diverse customer needs.
Location: Cityplaza, Taikoo Shing
Nature: Renewable Contract (6 months)

Candidates with stronger experience may be considered for Assistant Manager level.

Job Description

• Support the planning and execution of member management and communication initiatives
• Conduct analysis on digital program usage and member behavior to generate insights
• Manage procurement of vouchers and oversee redemption store operations
• Load, validate, and maintain data for operational reports and dashboards
• Coordinate and execute offline and face‑to‑face member engagement activities and events
• Handle daily administrative and program‑related tasks to ensure smooth operations
• Collaborate with cross‑functional teams to support ongoing and long‑term program success
• Assist in monitoring program performance and preparing regular progress reports

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related discipline
• Minimum 4 years of experience in digital operations, marketing support, or a similar role
• Strong organizational skills with meticulous attention to detail
• Proven ability to manage time‑sensitive operational workflows effectively
• Curiosity about data with eagerness to learn analytics techniques
• Excellent communication and interpersonal skills for cross‑team collaboration
• Demonstrated problem‑solving mindset and willingness to learn
• Previous exposure to CRM systems is an advantage