Assistant Manager (Digital Innovation & Program Coordination) (Insurance)

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A leading life insurance provider in Hong Kong is hiring an Assistant Manager (Digital Innovation & Program Coordination). The role focuses on executing member initiatives, managing program analytics, and enhancing member engagement. Candidates should have a Bachelor's degree, at least 4 years of experience in digital operations, and strong communication skills. This position emphasizes a proactive approach to problem-solving and a curiosity for data. It offers a renewable 6-month contract at Cityplaza, Taikoo Shing.

Qualifications

• Minimum 4 years of experience in digital operations or marketing support.
• Proven ability to manage time-sensitive workflows.
• Curiosity about data and eagerness to learn analytics techniques.

Responsibilities

• Plan and execute member management and communication initiatives.
• Conduct analysis on digital program usage and member behavior.
• Manage procurement of vouchers and oversee redemption store operations.
• Coordinate and execute offline member activities and events.

Skills

Time management

Organizational skills

Data analytics

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Marketing, or related discipline

Tools

CRM Systems

Job description

Assistant Manager (Digital Innovation & Program Coordination) (Insurance)

Client Description

Company Description: A leading life insurance provider in Hong Kong offering comprehensive protection and savings solutions. The company emphasizes digital innovation and customer wellness programs to drive sustainable growth.
Location: Cityplaza, Taikoo Shing
Nature: Renewable Contract (6 months)

Job Title

Assistant Manager (Digital Innovation & Program Coordination) (Insurance)

Candidates with less experience will be considered as Officer (Digital Innovation & Program Coordination).

Job Description

• Plan and execute member management and communication initiatives
• Conduct analysis on digital program usage and member behavior
• Manage procurement of vouchers and oversee redemption store operations
• Load, validate, and maintain data for operational reports and dashboards
• Coordinate and execute offline member activities and events
• Handle program administrative tasks and provide operational support as required
• Support program lead in driving the success of the Live Young Program under the Digital Innovation & Growth Department
• Collaborate with cross-functional teams to ensure smooth program delivery
• Contribute ideas to improve program efficiency and member engagement

Job Requirements

• Bachelor’s degree in Business Administration, Marketing, or related discipline
• Minimum 4 years of experience in digital operations, marketing support, or similar role (officer-level candidates with less experience may also be considered)
• Proven ability to manage time-sensitive workflows with accuracy and efficiency
• Strong organizational skills and attention to detail
• Curiosity about data with eagerness to learn analytics techniques
• Passionate learner and proactive problem-solver
• Excellent communication skills for effective cross-team coordination
• Prior CRM exposure is an advantage
• Experience in consolidating data and generating reports preferred
• At least 1 year of experience in a multinational company, ideally within financial institutions