Senior Digital Business Analyst — Agile & UX Collaborator

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

AXA Hong Kong and Macau is seeking a Digital Business Analyst to drive requirements gathering and process improvements across Life, Health and Digital channels. You will collaborate with product owners, IT teams and stakeholders, document business needs, create user stories, and support UAT/test execution in an Agile Scrum environment.

Fluency in Cantonese and English is required. Join our team to help shape digital journeys and ensure successful delivery of initiatives that enhance customer

Qualifications

• Bachelor degree in Business, Information Technology, Marketing or relevant disciplines.
• 4 or more years of working experience in Digital Business Analysis, Digital transformation and/or co-ordination or Project management Agile methodology experience is an advantage.
• Experience in insurance or financial service industry will be an advantage.
• Tech savvy, passionate about digital journeys; eager to learn and adapt to new tools and technology.
• Good analytical capabilities and flexible, can quickly adapt to deal with new projects and dig deeper into relevant business and IT knowledge.
• Strong communication skills for navigating through business requirements, ability to involve others in discussions of alternatives, asking for their suggestions and steering them to a mutually acceptable position.
• Multitasking and feeling comfortable to manage multiple projects at any time.
• Able to work proactively and under pressure against multiple deadlines.
• Good team player to work in a diverse team as well as collaborate cross-functionally.
• Fluent in Cantonese and English

Responsibilities

• Collaboratively work with peers and product owner to understand the context, business rationale and value for the project
• Work on gathering requirements from various stakeholders by understanding detailed business needs, operation and backend workflows
• Document business requirements, process maps and user journeys; based on various inputs from business stakeholders
• Prepare and review relevant written material for assigned projects as required Work with UI / UX team to define the user journeys, wireframes & prototype, and liaise with relevant stakeholders for reviews and approvals
• Write & document user stories in accordance with business needs & requirements; including collaborating with analytics team for tracking needs, and working on end-to-end flows, data passing and reporting requirements and defining acceptance criteria
• Work closely & participate in Scrum Team (under Agile methodology) to contribute to overall feature delivery
• Participate in daily standup meetings and any ad-hoc ones
• Participate to bi-weekly backlog grooming and sprint planning meetings with Scrum Team, and relay user stories briefing
• Prepare UAT testing plan and collaborate with IT Testing team
• Create test cases (functional, non-functional & UI) based on user stories and identify test data
• Execute the test cases (UAT and BVT), capture evidence and raise defects and follow up with IT team on resolution
• Handle BAU activities related to eCommerce/Website/Digital Partnership platforms: Updating content as and when required and maintain web publishing by using Content Management System; Creating discount and marketing campaigns in Campaign Management tool based on business needs; Supporting daily operations workflows and requests where necessary (related to payment, policy issuance, etc); Supporting production incidents in close collaboration with IT Support & Maintenance team and vendor and ensuring communications and support to internal stakeholders
• Update & maintain documentation and where relevant training materials towards internal stakeholders

Skills

Business Analysis

Digital Transformation

Agile / Scrum

UI/UX Liaison

Stakeholder Management

Documentation

Communication

Cantonese & English

Content Management

Testing & UAT

Education

Bachelor degree

Tools

Content Management System

Job description

AXA Hong Kong and Macau is seeking a Digital Business Analyst to drive requirements gathering and process improvements across Life, Health and Digital channels. You will collaborate with product owners, IT teams and stakeholders, document business needs, create user stories, and support UAT/test execution in an Agile Scrum environment.

Fluency in Cantonese and English is required. Join our team to help shape digital journeys and ensure successful delivery of initiatives that enhance customer