Senior Digital Transformation Analyst - Insurance

Ambition; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Ambition, a leading insurance company, is seeking an experienced Business Analyst to drive end-to-end digital initiatives in Hong Kong. You will gather requirements, document user stories, and coordinate with business users, marketing, product owners and technology teams to deliver customer-centric digital solutions.

Strong communication and Cantonese/English fluency are essential. The role involves facilitating workshops, creating BRDs, user flows, and coordinating SIT/UAT, deployment, and

Qualifications

• 5+ years of Business Analysis, Project Management, or Digital Transformation experience.
• Experience in insurance, banking, or financial services is preferred.
• Proven experience delivering digital, customer-facing, data, or transformation projects.
• Strong stakeholder management across business and technology teams.
• Exposure to AI chatbot, GenAI, data-driven marketing or related initiatives is a plus.
• Fluent in Cantonese and English.

Responsibilities

• Drive the end-to-end delivery of digital projects from business requirements gathering through implementation and post-launch support.
• Collaborate with business users, marketing teams, product owners, and technology teams to define and document business requirements.
• Analyze business processes and identify opportunities to improve customer experience, operational efficiency, and digital capabilities.
• Facilitate workshops, requirement discussions, and stakeholder meetings to ensure business needs are clearly understood and translated into solution requirements.
• Partner with UX/UI, technology, and vendor teams throughout the project lifecycle to support successful delivery.
• Prepare business requirement documents, user stories, process flows, and functional specifications.
• Coordinate SIT, UAT, change management, and deployment activities.
• Manage project stakeholders across both business and IT functions and provide regular project updates.

Skills

Business Analysis

Project Management

Digital Transformation

Stakeholder Management

Requirements Gathering

User Stories

Cross-functional Collaboration

SIT/UAT Coordination

Job description

Ambition, a leading insurance company, is seeking an experienced Business Analyst to drive end-to-end digital initiatives in Hong Kong. You will gather requirements, document user stories, and coordinate with business users, marketing, product owners and technology teams to deliver customer-centric digital solutions.

Strong communication and Cantonese/English fluency are essential. The role involves facilitating workshops, creating BRDs, user flows, and coordinating SIT/UAT, deployment, and