Senior Data Centre Operator (Ref: IT-INT-ITO-SDCO-LI)

The Hongkong Electric Co., Ltd. (HK Electric); Hong Kong; On-site; HKD 201,000 - 301,000; Full time

Job summary

HK Electric invites applications for a Data Centre Operator to join the IT Operations team in North Point. The role requires 2+ years in data centre operations, handling 24-hour shift work, monitoring hardware and software, coordinating with contractors, and maintaining logs and incident reports. Proficiency in English and Chinese is essential.

Candidates with less experience may be considered; HK Electric offers a stable, long-term career path and equal opportunity employment.

Qualifications

• Bachelor-level or higher in Computer Science, Information Technology, Computer Engineering or related disciplines.
• Minimum 2 years’ experience in data centre or computer room operations.
• Experience in SAP and ITIL certification is a definite advantage.
• Good command of English and Chinese (spoken and written).

Responsibilities

• Perform 24-hour shift work on day-to-day data centre operations.
• Monitor proper functioning of hardware, software, systems and data centre facilities.
• Coordinate with contractors on routine and emergency maintenance.
• Handle service requests, incidents, logging, documentation and reporting tasks.
• Own assigned processes and drive for excellence in those areas.
• Serve as the primary IT Service Desk contact after office hours.

Skills

Data centre operations

IT operations

English language

Chinese language

Education

Diploma/degree in CS/IT/CE

Tools

SAP

ITIL certification

Job description

Lighting up the homes and businesses of Hong Kong since 1890, HK Electric has a long record of providing a safe and highly reliable electricity supply at a reasonable price to customers on Hong Kong and Lamma islands. Since 1997, its power supply reliability rating has been maintained at over 99.999% - one of the best records in the world.

A career in HK Electric is far more than a job. We provide promising and long-term career paths for our employees and enable them to grow with the Company, display their talents and achieve their aspirations.

Responsibilities:

Reporting to the Manager (IT Operations), the appointee will mainly perform the following duties:

• To perform 24-hour shift work on day-to-day data centre operations
• To monitor the proper functioning of hardware, software, systems and data centre facilities
• To work with contractors on routine and emergency maintenance
• To perform service requests, incident handling & resolution, system administrative and reporting tasks, logging of events, documentation of works, and other duties as assigned
• To be an owner of certain assigned processes and drive for excellence in those owned processes
• To be the primary contact point for IT Service Desk after office hours

Requirements:

• Higher Diploma / Associate Degree / Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or related disciplines
• A minimum of 2 years’ experience in data centre or computer room operations
• Experience in SAP and professional qualification on ITIL a definite advantage
• Good command of English and Chinese languages, both spoken and written

Candidates with less experience may be considered for the position of Data Centre Operator.

Working Location: North Point

Applicants not invited for interview within two months from the application date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.