Senior Customer Success & Sales Support Specialist

TTM Technologies, Inc.; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

TTM Technologies, Inc. seeks an experienced client relations and operations professional in Hong Kong to strengthen customer partnerships and oversee quote-to-cash activities. You will coordinate with operations and sales to ensure accurate forecasts and timely deliveries.

The role emphasizes site audits, customer qualification programs, and proactive inventory management to meet demand and maximize revenue opportunities.

Qualifications

• Bachelor’s Degree or higher in Science, Engineering, Business Administration, or equivalent Experience.
• 5+ years of working experience in the electronic manufacturing industry and Customer Relationship.
• PC literate in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Develop and enhance the customer relationship to understand customer needs.
• Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote-to-cash process.
• Meet customer revenue forecasts through maximizing the utilization of sites.
• Support or lead the customer site audits and visits.
• Monitor and drive improvement on the key program and new opportunities.
• Drive the customer qualification programs, including site qualification, key projects & new technologies approval.
• Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand.

Skills

Teamwork

Communication

Attention to Detail

Problem solving

Dependability

Stress Tolerance

Education

Bachelor’s degree or higher in Science, Engineering, Business Administration, or equivalent Experience

Tools

MS Word (Word)

MS Excel

MS PowerPoint

Job description

TTM Technologies, Inc. seeks an experienced client relations and operations professional in Hong Kong to strengthen customer partnerships and oversee quote-to-cash activities. You will coordinate with operations and sales to ensure accurate forecasts and timely deliveries.

The role emphasizes site audits, customer qualification programs, and proactive inventory management to meet demand and maximize revenue opportunities.