Strategic Customer Success Lead

Beukay Group; Hong Kong; Sur place; HKD 600 000 - 900 000; Plein temps

Résumé du poste

Beukay Group in Hong Kong seeks aCustomer Success Leader to manage key accounts from strategy through mass production, coordinating cross-functional teams and ensuring continuous innovation. You will translate customer needs into actionable programs, monitor market dynamics and manage risk and performance across the lifecycle.

You will collaborate with Sales, Marketing and R&D to deliver value, track outcomes, and optimize product offerings for competitive advantage.

Responsabilités

• Own the Customer Success Plan for assigned key accounts, defining annual objectives, priority projects, innovation opportunities, key stakeholders, core pain points and improvement priorities.
• Manage the end-to-end cooperation journey from the customer's perspective across product/business analysis, market dynamics, pain points, latent demand, solution integration, development & validation, mass production & delivery, and ongoing innovation.
• Continuously monitor changes in the customer's market, categories, channels and consumer preferences, and anticipate future opportunity windows.
• Establish a customer health mechanism to track project status, satisfaction, delivery performance, quality risks, innovation activity, cooperation depth and key relationship changes.
• Track market size, growth, trends, channel shifts and consumer preferences of the customer's target market to generate actionable insights for account management.
• Monitor competitors’ launches, pricing, formulas and packaging to identify competitive pressures and white-space opportunities.
• Build an annual Innovation Pipeline / Product Opportunity Map for each customer and collaborate with Marketing, R&D, Packaging and Innovation teams to translate market trends into actionable opportunities.
• Translate customer briefs into clear internal requirements, clarify success criteria, target cost, timelines and regulatory considerations.

Description du poste

Beukay Group in Hong Kong seeks aCustomer Success Leader to manage key accounts from strategy through mass production, coordinating cross-functional teams and ensuring continuous innovation. You will translate customer needs into actionable programs, monitor market dynamics and manage risk and performance across the lifecycle.

You will collaborate with Sales, Marketing and R&D to deliver value, track outcomes, and optimize product offerings for competitive advantage.