Senior Customer Service Representative

Howmet Aerospace; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Howmet Aerospace is seeking an Inside Sales/Customer Service professional in Hong Kong to handle quotations, POs, deliveries, and related documentation. You will manage RFQs, maintain customer relationships, and coordinate with Sales and cross-functional teams to ensure accurate orders and timely communications.

The role requires experience in fasteners/manufacturing or forwarding, strong problem solving, and the ability to handle heavy workloads while meeting deadlines.

Qualifications

• Inside Sales/Customer Service experience required, preferably in a fasteners/manufacturing environment or forwarder background.
• Extensive experience with Wintrade/Oracle and GCS systems preferred.
• Strong problem solving & organizational skills.
• Handle heavy workload efficiently and set priorities as needed to get the job done.

Responsibilities

• Process customer transactions accurately, including quotations, purchase orders, deliveries, returns, and related documentation.
• Conduct Contract Reviews for all customer purchase orders in compliance with HFS procedures and policies.
• Coordinate and manage large RFQ spreadsheets across multiple HFS sites in collaboration with Product Management.
• Prepare competitive and profitable customer quotations aligned with company objectives.
• Build and maintain strong, long-term customer relationships to ensure satisfaction and business growth.
• Manage daily customer communications (email and phone), ensuring timely and professional responses.
• Liaise closely with the Sales team and cross-functional departments including Product Management, Shipping, Planning, Engineering, Quality, and Credit.
• Maintain accurate and organized customer files and documentation.
• Coordinate goods delivery and provide shipping notifications to CSSR upon customer confirmation.
• Support Accounts Receivable follow-up by reviewing A/R reports and contacting customers regarding payment status, including past-due invoices.
• Update backlog data in the system in coordination with the CSSR team and manage shipping schedule changes with customers.
• Maintain and update quotation tracking records.
• Perform high-volume data entry with strong attention to detail.
• Lead and guide the CSR team to ensure operational efficiency and service excellence.
• Ensure compliance with company policies and procedures.
• Proactively support initiatives to grow HFS business.
• Undertake additional responsibilities as assigned by the Sales Manager.

Tools

Wintr ade

Job description

• Locations Unit 2702, 27/F, Hong Kong, 999077, HK (On-site)
• Apply Before 10/31/2026, 12:00 AM
• Job Schedule Full time

Responsibilities

Process customer transactions accurately, including quotations, purchase orders, deliveries, returns, and related documentation.

Conduct Contract Reviews for all customer purchase orders in compliance with HFS procedures and policies.

Coordinate and manage large RFQ spreadsheets across multiple HFS sites in collaboration with Product Management.

Prepare competitive and profitable customer quotations aligned with company objectives.

Build and maintain strong, long-term customer relationships to ensure satisfaction and business growth.

Manage daily customer communications (email and phone), ensuring timely and professional responses.

Liaise closely with the Sales team and cross-functional departments including Product Management, Shipping, Planning, Engineering, Quality, and Credit.

Maintain accurate and organized customer files and documentation.

Coordinate goods delivery and provide shipping notifications to CSSR upon customer confirmation.

Support Accounts Receivable follow-up by reviewing A/R reports and contacting customers regarding payment status, including past-due invoices.

Update backlog data in the system in coordination with the CSSR team and manage shipping schedule changes with customers.

Maintain and update quotation tracking records.

Perform high-volume data entry with strong attention to detail.

Lead and guide the CSR team to ensure operational efficiency and service excellence.

Ensure compliance with company policies and procedures.

Proactively support initiatives to grow HFS business.

Undertake additional responsibilities as assigned by the Sales Manager.

Qualifications

Inside Sales/Customer Service experience required, preferably in a fasteners/manufacturing environment or forwarder background

Extensive experience with Wintrade/Oracle and GCS systems preferred.

Strong Problem solving & organizational skills

Handle heavy workload efficiently and set priorities as needed to get the job done