Senior Customer Service Representative

Howmet Aerospace Inc.; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Howmet Aerospace Inc. is seeking an Inside Sales professional in Hong Kong to handle customer transactions, quotations, deliveries, and related documentation.

You will conduct contract reviews, manage large RFQ spreadsheets, and prepare competitive quotations aligned with company goals. The role requires coordinating with Sales and cross-functional teams, maintaining customer files, supporting AR follow-up, and guiding the CSR team to ensure outstanding service and growth.

Qualifications

• Inside Sales/Customer Service experience required.
• Prefer experience in fasteners/manufacturing or forwarding.
• Strong problem solving and organizational skills.

Responsibilities

• Process customer transactions including quotations, purchase orders, deliveries, returns, and related documentation.
• Conduct contract reviews for all customer purchase orders per HFS procedures.
• Coordinate and manage large RFQ spreadsheets across multiple HFS sites with Product Management.
• Prepare competitive and profitable customer quotations aligned with company objectives.
• Build and maintain strong, long-term customer relationships to drive satisfaction and growth.
• Manage daily customer communications (email/phone) with timely responses.
• Liaise with Sales and cross-functional teams including Product Management, Shipping, Planning, Engineering, Quality, and Credit.
• Maintain accurate customer files and documentation.
• Coordinate goods delivery and provide shipping notifications to CSSR after customer confirmation.
• Support Accounts Receivable by reviewing AR reports and contacting customers on payment status.
• Update backlog data with CSSR and manage shipping schedule changes with customers.
• Maintain quotation tracking records and perform high-volume data entry with detail.
• Lead and guide the CSR team to ensure efficiency and service excellence.
• Ensure compliance with company policies and procedures.
• Support initiatives to grow HFS business and take on additional responsibilities from Sales Manager.

Skills

Inside Sales

Customer Service

Fasteners Industry

Manufacturing

Problem Solving

Organizational Skills

Prioritization

Tools

Wintr ade

Oracle

GCS

Job description

• Locations Unit 2702, 27/F, Hong Kong, 999077, HK (On-site)
• Apply Before 10/31/2026, 12:00 AM
• Job Schedule Full time

Responsibilities

Process customer transactions accurately, including quotations, purchase orders, deliveries, returns, and related documentation.

Conduct Contract Reviews for all customer purchase orders in compliance with HFS procedures and policies.

Coordinate and manage large RFQ spreadsheets across multiple HFS sites in collaboration with Product Management.

Prepare competitive and profitable customer quotations aligned with company objectives.

Build and maintain strong, long-term customer relationships to ensure satisfaction and business growth.

Manage daily customer communications (email and phone), ensuring timely and professional responses.

Liaise closely with the Sales team and cross-functional departments including Product Management, Shipping, Planning, Engineering, Quality, and Credit.

Maintain accurate and organized customer files and documentation.

Coordinate goods delivery and provide shipping notifications to CSSR upon customer confirmation.

Support Accounts Receivable follow-up by reviewing A/R reports and contacting customers regarding payment status, including past-due invoices.

Update backlog data in the system in coordination with the CSSR team and manage shipping schedule changes with customers.

Maintain and update quotation tracking records.

Perform high-volume data entry with strong attention to detail.

Lead and guide the CSR team to ensure operational efficiency and service excellence.

Ensure compliance with company policies and procedures.

Proactively support initiatives to grow HFS business.

Undertake additional responsibilities as assigned by the Sales Manager.

Qualifications

Inside Sales/Customer Service experience required, preferably in a fasteners/manufacturing environment or forwarder background

Extensive experience with Wintrade/Oracle and GCS systems preferred.

Strong Problem solving & organizational skills

Handle heavy workload efficiently and set priorities as needed to get the job done