Guest Experience Officer

SPS UK&I Ltd; Hong Kong; On-site; HKD 179,000 - 212,000; Full time

Job summary

SPS HK is seeking a Guest Experience Officer to be the first contact point for customers and visitors at client locations in Hong Kong. You will deliver excellent front desk service across Bank HQ, Premier Centres and Business Centres.

Responsibilities include greeting clients, handling walk-in inquiries, routing messages, and coordinating with staff to reduce wait times and ensure smooth servicing.

Qualifications

• 1-year relevant experience in banking/financial sector, property management, hospitality or customer service.
• Fresh graduates with some part time customer service / front desk operations experience will be considered.
• Basic skill in Microsoft Office Applications and Office Equipment Operations (fax, printer).
• Possess active listening skill; able to access customer needs.
• Pleasant personality with good presentation, communication and interpersonal skills.

Responsibilities

• Warmly greet clients as they enter the lobby, ensuring they feel welcomed and valued.
• Answer, screen, and route walk-in enquiries promptly; take detailed messages when necessary.
• Respond to basic inquiries regarding banking services, operation hours, or online banking platforms.
• Manage guest flow to minimize wait times and enhance the client experience.
• Coordinate with bank staff to ensure clients are promptly attended to.
• Schedule appointments for clients with banking advisors or specialists as needed.
• Communicate any special client needs or preferences to the relevant staff members.

Skills

Active listening

Communication

Interpersonal skills

Fluent English

Fluent Chinese

Presentation

Education

Diploma or equivalent

Tools

MS Office

Office equipment (fax, printer)

Job description

Job Description

Job Title: Guest Experience Officer

This role serves as the first contact point for customers and visitors at SPS HK client locations (Bank HQ / Premier Centres/ Business Centres) to deliver excellent customer experience in front desk operations.

Responsibilities

• Warmly greet clients as they enter the lobby, ensuring they feel welcomed and valued.
• Answer, screen, and route walk-in enquiries promptly; take detailed messages when necessary.
• Respond to basic inquiries regarding banking services, operation hours, or online banking platforms.
• Manage guest flow to minimize wait times and enhance the client experience.
• Coordinate with bank staff to ensure clients are promptly attended to.
• Schedule appointments for clients with banking advisors or specialists as needed.
• Communicate any special client needs or preferences to the relevant staff members.

Requirements

• Tertiary educated or above, with 1-year relevant experience in banking/financial sector, property management, hospitality or customer service.
• Fresh graduates with some part time customer service / front desk operations experience will be considered.
• Basic skill in Microsoft Office Applications and Office Equipment Operations (fax, printer)
• Possess active listening skill; able to access customer needs
• Pleasant personality with good presentation, communication and interpersonal skills
• Fluent in both spoken and written English and Chinese, Mandarin is an advantage but not a must.

More Job Information

Salary

• 16000 - 19000 / MONTH

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 金鐘

Location

• 中環

Location

• 尖沙咀

Location

• 中西區

Location

• 九龍 > 其他

Employment Term

• 全職

Education

• 文憑或相等程度