Part-time Customer Service Officer – Physical Store

Ele Bank Limited; Hong Kong; On-site; HKD 124,000 - 138,000; Full time

Job summary

Ele Bank Limited 在銅鑼灣現場招募客戶服務專員，負責指導客戶使用e-banking App、處理查詢與投訴，並協助推廣活動以提升品牌認知。

職位要求為副學士或以上，具客戶服務能力及良好溝通技巧，需能在壓力下工作，並配合班次（平日、週末及公眾假期）。英廣中三語能力佳者優先。]

Qualifications

• 高級文憑或副學士學位，銀行/金融機構部門0–2年工作經驗。
• 具良好客戶服務及溝通技巧，積極主動，具團隊精神。
• 能獨立工作並在壓力下保持專業。
• 能熟練使用Excel/Word等辦公軟件。
• 能用廣東話為主，英語及普通話良好。
• 轉衝班次包括工作日、週末及公眾假期。

Responsibilities

• 在體驗中心指導及協助客戶使用e-banking App。
• 以專業客戶服務回應查詢、意見及投訴，維持高水準。
• 協助達成管理層設定的目標。
• 支援市場推廣活動及業務轉介。
• 確保中心運作符合銀行政策、程序及監管指引。
• 規劃及執行現場活動及研討會以提升品牌知名度。
• 完成上司交辦的臨時專案。

Skills

Customer service

Communication

Teamwork

Pressure handling

Proactive

Education

Higher Diploma / Associate degree

Tools

Excel

Word

Job description

Responsibilities:

• Guide and provide support to customers to use e-banking App in experience center
• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard
• Achieve all objectives set by Management from time to time
• Support marketing campaigns enquiries and business referrals

Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines

• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers
• Handle ad-hoc projects as assigned

Requirements:

• Higher diploma / Associate degree holders or above with 0-2years of working experience in branch or service centre of a bank or financial institution
• Strong customer service and communication skills, proactive, self-motivated, strong team players
• Able to work independently and under pressure
• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Shift duty is required including weekdays, weekends & public holidays
• Candidate with less experience will be considered as junior post or part-time basis.

More Job Information

Salary

• 90 - 100 / HOUR

Job Function

• 銀行 金融服務 - 一般 其他

Location

• 銅鑼灣

Employment Term

• 全職

Education

• 副學士或高級文憑