Senior Customer Analytics & Insights Architect

AIA Australia; Hong Kong; On-site; HKD 550,000 - 900,000; Full time

Job summary

AIA is expanding its Customer Intelligence Management team to drive data‑driven marketing insights across Asia, helping millions live Healthier, Longer, Better Lives.

You will integrate internal customer data with external research to craft a unified view, develop segmentation, and generate actionable insights for senior leadership. Collaborating with marketing, product and sales, you will create reports and dashboards to inform strategy and track market trends.

Qualifications

• Bachelor’s degree in Statistics, Actuarial or Finance (Master’s preferred).
• Strategic thinker with a customer‑centric mindset.
• Strong analytical and problem‑solving skills.
• Detail‑oriented with focus on data accuracy.
• Ability to translate complex data into clear insights.
• Proficiency in data analysis tools (SQL, R, Python).
• Experience with data visualization tools (Tableau, Power BI).
• Excellent knowledge and proven record in project management/execution.
• Excellent communication and presentation skills.
• Ability to collaborate in a fast‑paced team and adapt to change.

Responsibilities

• Data Integration & Management: Combine internal customer data with research to create a comprehensive view of customer behavior.
• Customer Segmentation & Insight Generation: Develop segmentation models and extract insights from multiple data sources.
• Strategic Recommendations: Provide actionable recommendations to senior management based on insights.
• Collaboration: Work with cross‑functional teams to ensure insights are integrated into strategies.
• Reporting: Create and present detailed reports and dashboards on key insights and trends.
• Market Research: Conduct external market research to gather additional customer insights and monitor trends.

Skills

Strategic thinking

Customer-centric mindset

Analytical thinking

Attention to detail

Data storytelling

Communication skills

Team collaboration

Adaptability

Education

Bachelor’s degree in Statistics/Actuarial/Finance

Master’s degree preferred

Tools

SQL

R

Python

Tableau

Power BI

Job description

AIA is expanding its Customer Intelligence Management team to drive data‑driven marketing insights across Asia, helping millions live Healthier, Longer, Better Lives.

You will integrate internal customer data with external research to craft a unified view, develop segmentation, and generate actionable insights for senior leadership. Collaborating with marketing, product and sales, you will create reports and dashboards to inform strategy and track market trends.