Associate Director, Data Analytics and AI

AIA; Hong Kong; On-site; HKD 500,000 - 1,100,000; Full time

Job summary

AIA is seeking a data-led analytics professional to develop AI and machine learning solutions across multiple business applications in Asia. You will collaborate with Marketing, Distribution, Strategy, Propositions, Digital and Operations to institutionalise a data-driven approach and influence business decisions.

You will lead a team of Data Scientists, translate insights into action, and present compelling narratives that drive improvements in customer acquisition, engagement, claims, and

Qualifications

• Experience building AI/ML solutions for business outcomes
• Strong data analytics and visualization capabilities
• Collaborative mindset with cross-functional teams
• Proven ability to translate data insights into actionable recommendations

Responsibilities

• Develop AI and ML solutions to optimise business performance across organisation areas
• Use analytics to improve marketing, customer and sales effectiveness across touchpoints
• Lead analytics projects and a team of Data Scientists, delivering actionable insights
• Create compelling presentations to explain insights to business units
• Analyse data from corporate solutions and partners to profile customers and identify opportunities
• Develop ML solutions to aid recruitment, training and retention; automate operations to cut costs and improve CX
• Manage country initiatives related to model development and implementation
• Drive analytics innovation by staying abreast of industry trends and new data science methods

Skills

Data Science

Machine Learning

Statistical Analysis

Communication

Python

Tools

SQL

R

TensorFlow

Power BI

Job description

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities. Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

A key member of our Analytics team who will strongly influence business decisions by helping to develop and institutionalise a data-driven approach across the organisation. The incumbent will work closely with business units across Asia and other functions in the Group office including Marketing, Distribution, Strategy, Propositions, Digital and Operations. His/her primary role will be the development of AI and machine learning solutions across multiple business applications – including but not limited to, improving customer acquisition and engagement, claims management, distribution performance, and fraud detection.

• Develop AI and machine learning solutions to optimise business performance across different areas of the organisation
• Use data analytics to help in-country marketing, customer and sales departments to improve sales effectiveness in different touch points
• Lead analytics projects and a team of Data Scientists dedicated to those projects Identify actionable insights, suggest recommendations, and influence the direction of the business of cross functional groups
• Create compelling business presentations to explain to the business units the main insights of the developed analytics solutions
• Analyze data from corporate solutions, bank partners and vitality business for profiling customers and Identify business opportunities
• Develop Analytics / ML solutions to help agent recruitment, training and retention Automate operations process by using AI solutions to increase STP to reduce costs and improve customer experience
• Manage in country strategic initiatives related to model development, and work closely to Business Units to guarantee the correct and timely implementation
• Drive analytics innovation by keeping abreast of industry’s trends, evaluating and adapting new and improved data science approaches for the business

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.