24/7 Real-Time Fraud Detection Specialist

Leadingnation; Hong Kong; Hybrid; HKD 200,880 - 279,000; Full time

Benefits offered by this job

Double Pay

Performance Bonus

Annual Leave

Birthday Leave

Family-Friendly Leave

Recreation Leave

Marriage Leave

Maternity Leave

Paternity Leave

Compassionate Leave

Life and Accident Insurance Scheme

Medical Benefits

Learning Sponsorship

Personal development opportunities

Job summary

Leadingnation in Hong Kong is seeking proactive individuals for a credit card transaction monitoring role. You will be responsible for detecting and managing potential fraud while providing exceptional support to customers. This role requires shift duties and proficiency in English and Chinese.

The comprehensive remuneration package includes a competitive basic salary, double pay, performance bonuses, and generous paid leaves including annual and special leave types. Join us to make an impact in a dynamic fintech environment!

Qualifications

• Secondary level or above.
• Proficient in Microsoft Office and Chinese word processing.
• Customer-oriented with excellent interpersonal, communication, and presentation skills.
• Good command of both spoken and written English and Chinese.
• Shift duty required.

Responsibilities

• Conduct 24/7 credit card transaction monitoring; shift duty required.
• Handle lost/stolen card reported by customers.
• Support customer services hotlines.
• Monitor suspicious transaction alerts and follow up on fraud cases.
• Execute fraud prevention measures.
• Identify suspicious fraud trends.
• Conduct fraud data and report analysis.
• Assist in user acceptance tests.

Skills

Interpersonal skills

Communication skills

Presentation skills

Microsoft Office proficiency

Chinese word processing

Education

Secondary level or above

Job description

Leadingnation in Hong Kong is seeking proactive individuals for a credit card transaction monitoring role. You will be responsible for detecting and managing potential fraud while providing exceptional support to customers. This role requires shift duties and proficiency in English and Chinese.

The comprehensive remuneration package includes a competitive basic salary, double pay, performance bonuses, and generous paid leaves including annual and special leave types. Join us to make an impact in a dynamic fintech environment!